Commercial Excellence Project Manager (DMS)

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

A. PURPOSE OF POSITION

Responsible for leading the strategy, implementation, and continuous enhancement of the Distribution Management System (DMS) to drive sales excellence, productivity, and digital transformation initiatives (e.g., Zalo OA, AI analytics, Loyalty systems).

- Drive DMS Operations Excellence:

o Act as the DMS business process custodian, overseeing daily operations, system enhancements, and automation projects.

o Manage master/transaction data, ensure system security, and oversee help-desk support for the sales force.

o Manage the DMS budget and lead team development to ensure continuous capability growth.

- Stakeholder Management (Vendors & Business Owners):

o Partner closely with Business Owners to align system capabilities with current and future sales strategies.

o Manage technology Vendors to ensure effective delivery, system integration, and seamless project execution.

B. KEY ACCOUNTABILITIES

1. Drive DMS Operations Excellence & Data Governance

• Act as the DMS business process custodian, overseeing daily operations, system enhancements, and automation projects.

• Manage master/transaction data, ensure system security, and oversee help-desk support for the sales force.

• Develop and enforce DMS master data and transactional data governance frameworks.

• Ensure data accuracy, integrity, and timeliness across all systems. Maintain strong system hygiene and governance practices.

• Drive daily data automation initiatives (e.g., automated FF HC data synchronization) to reduce manual workloads and streamline operational workflows.

• Ensure timely resolution of system issues for Sales teams and distributors.

2. Digital Transformation & Omnichannel Integration

• Lead integration of DMS with Zalo OA to enable:

o Order placement & re-ordering by retailers/distributors

o Promotion communication & engagement

o Customer service automation

• Collaborate with Marketing/CRM teams to integrate Loyalty platforms:

o Trade loyalty programs (for retailers/distributors)

o Consumer engagement programs linked with DMS data

• Leverage AI and advanced analytics to:

o Predict sales trends and demand patterns

o Optimize route planning and sales coverage

o Personalize promotions and recommendations

• Ensure seamless data flow across DMS – CRM – ERP – Loyalty – Digital platforms.

3. System Data & Process Governance & Report.

• Develop and enforce DMS master data and transactional data governance frameworks.

• Ensure data accuracy, integrity, and timeliness across all systems.

• Design and standardize DMS operational processes to ensure efficiency and compliance.

• Maintain strong system hygiene and governance practices.

• Collaborate with SFE, MIS, IT, and Sales teams to ensure compliance with data governance processes.

• Continuously enhance data structures to meet evolving business requirements.

• Partner with BI/MIS teams to develop integrated dashboards.

• Continuously enhance data structures to meet evolving business requirements.

4. System Security & Data Privacy

• Work closely with IT to ensure system security and data privacy compliance.

• Implement robust authentication, authorization, and access control mechanisms.

• Ensure compliance with internal policies and external regulations.

5. Project & Vendor Management

• Lead DMS-related projects (rollout, upgrades, integrations).

• Manage external vendors for system development and customization.

• Ensure project delivery within scope, timeline, and budget.

6. Budget Management

• Prepare and manage annual budget for DMS operations and enhancements.

• Track and control spending to ensure budget accuracy and efficiency.

7. Team Management & Capability Building

• Lead and manage the DMS team’s daily operations.

• Define team structure, roles, and responsibilities.

• Build team capabilities through coaching, training, and development.

• Set performance objectives and drive high performance culture.

C. REQUIREMENTS:

• Bachelor's degree
• At least 4-year relevant experience in DMS management role in FMCG/nutrition/pharma industry, 1-year experience in managing DMS system in dairy/powder milk companies.
• Preferred: Flair for IT tools and sales experience
• Conversant in English and Vietnamese.
• Expert in DMS system
• Thinking and acting logically
• Commercial sense
• Innovation and creativity
• Teamwork
• Adaptability

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Support & Administration

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Vietnam > Ho Chi Minh City : Me Linh Point Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)