About the role

Aplyr's Quick Take

This role is about managing relationships with mid-market insurance brokerages to ensure they effectively use Quandri's AI platform. You'll be the main contact for these clients, focusing on adoption, retention, and revenue growth while collaborating with various internal teams. It's a customer success position that requires proactive engagement and a hands-on approach.

Good fit

Ideal candidates have experience in customer success, particularly in tech or SaaS environments, and are comfortable working in fast-paced settings. Strong relationship-building skills and a focus on customer outcomes are essential.

Worth noting

The role is hybrid and requires relocation to Vancouver, which may limit applicants. The emphasis on urgency and a startup culture might not suit everyone, especially those used to more structured environments.

Who we are

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We do this by delivering an AI operating system for North America’s best insurance agencies and brokerages.

About the Role:

The Customer Success Manager at Quandri is a high-impact, customer-facing role responsible for owning a portfolio of mid-market insurance brokerage accounts and driving measurable outcomes across adoption, retention, and revenue growth. This role is ideal for a customer success professional who thrives on building strong day-to-day relationships, driving product value, and operating with urgency in a fast-moving environment.

You will serve as the primary point of contact and trusted partner for your assigned customers, accountable for ensuring they fully realize the value of Quandri's AI-powered platform. This means going deep on their workflows, running engaging adoption and change management sessions, and proactively identifying risks and opportunities across your book of business. You'll partner closely with Sales, Support, Product, and Implementation teams to deliver a seamless customer experience and ensure Quandri becomes core to how your customers operate.

This role requires someone who is organized, commercially aware, passionate about customer outcomes, and who thrives in a fast-paced startup environment where we’re constantly pushing the boundaries on what we can do for our customers.

This is a hybrid role for candidates based in or willing to relocate to Vancouver, BC.

Skills & Tags

go rust ai product sales

Aplyr's read

Quandri leverages cutting-edge AI and data analytics to transform business operations, attracting professionals keen on innovation and impactful technology solutions.
Synthesized from recent postings & public sources

What's promising

•Quandri's focus on AI positions it at the forefront of technological innovation.
•The company offers diverse roles, indicating growth and varied career paths.
•Quandri's solutions are crucial for businesses seeking data-driven decision-making.

What to watch

•Rapid technological changes may challenge long-term strategic stability.
•Competition in AI and data analytics is intense, posing market share risks.
•Limited public information about Quandri's financial health could concern potential employees.

Why Quandri

•Quandri specializes in integrating AI with business operations, a niche focus.
•The company emphasizes data-driven solutions, setting it apart from generic tech firms.
•Quandri's recent hires indicate a commitment to scaling AI expertise and customer success.

Aplyr’s read is generated by AI from public sources. Was it useful?