Customer Success Manager

Who we are 

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We do this by delivering an AI operating system for North America’s best insurance agencies and brokerages.

 

About the Role: 

The Customer Success Manager at Quandri is a high-impact, customer-facing role responsible for owning a portfolio of mid-market insurance brokerage accounts and driving measurable outcomes across adoption, retention, and revenue growth. This role is ideal for a customer success professional who thrives on building strong day-to-day relationships, driving product value, and operating with urgency in a fast-moving environment.

You will serve as the primary point of contact and trusted partner for your assigned customers, accountable for ensuring they fully realize the value of Quandri's AI-powered platform. This means going deep on their workflows, running engaging adoption and change management sessions, and proactively identifying risks and opportunities across your book of business. You'll partner closely with Sales, Support, Product, and Implementation teams to deliver a seamless customer experience and ensure Quandri becomes core to how your customers operate.

This role requires someone who is organized, commercially aware, passionate about customer outcomes, and who thrives in a fast-paced startup environment where we’re constantly pushing the boundaries on what we can do for our customers. 

This is a hybrid role for candidates based in or willing to relocate to Vancouver, BC.