Order Management Coordinator

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

APAC Channels Team

Job Description

• Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)

• Process orders with correct documents in compliance with policies and procedures.

• Be the single point of contact for customers for orders and enquiries.

• Answer incoming calls from customers to process orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information.

• Review scheduled ship date for each orders and provide ship commit to customer upon request.

• Attend weekly business meeting and provide shippable orders for the month.

• Prepare and co-ordinate with fulfillment team on customer’s required documentation for shipment.

• Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction.

Basic Requirements

• Degree with minimum 1 to 5 years experience in order management, customer service or related type of experience preferred.

• Fresh graduates with effective communication skills to manage customer’s expectations and detail oriented will also be considered.

• Knowledge of MS Office, especially Excel ,Word, Power point is essential.

• Knowledge of Order to Ship/Order to Cash would be value add to the role.

• SAP / Oracle or other database system experience prefer.

• Data entry skills.

• Good verbal and written English is required.

• Ability to speak and write in Japanese/Korean/Mandarin would be value add to the role.

• Excellent organizations skills.

• Detail oriented; Manual order entry activity involved.

• Good attitude, team player and adaptable to change.

• Ability to speak with and visit customers when required.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.