VP of Implementations, Insurance

Location: Austin (Domain), TX (In-office 4x per week)

Company: Kizen, www.kizen.com

About Us

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

This is an opportunity of a lifetime for a dynamic leader who wants to be at the heart of the AI movement to better humanity. As our VP of Implementations, Insurance you’ll be the go-to leader ensuring that our customers ranging from Fortune 100 giants to Main Street Small Businesses don’t just adopt our solutions—they thrive with them. You’ll be working directly with our CEO and CTO to drive successful adoption of this fast growing platform.

In this dynamic role, you’ll lead our teams responsible for:

1. Enterprise technology implementations that are as seamless as they are impactful, leveraging your technical expertise and strategic vision. You’ll work closely with customers across diverse industries including healthcare, insurance, and financial services, tailoring solutions to meet their unique needs while championing the power of automation and AI to future-proof their success.
2. Implementations for Mid-Market companies who need to quickly and cost-effectively deploy AI and Automation in their businesses
3. Building, training, and supporting our growing network of certified partners for enterprise, mid-market, and small business deployments with a best-practices certification program and next-level support

While you need to deeply understand business operations, technology, and the impacts AI will have for teams - you also need to be a passionate people leader to thrive in this role and be someone who loves mentoring and inspiring people to achieve greatness. Your focus will be on cultivating a collaborative, customer-first culture where innovation flourishes, and challenges become opportunities.

You’ll ensure customers are set up for success, support our sales efforts through product education, and help drive brand awareness by producing engaging product content. Your impact will span across customer success, implementation, marketing and sales.

Key Responsibilities

• Leadership & Strategy
  
• Build and lead the Insurance Implementation practice, setting vision, standards, and KPIs for successful project delivery.
• Establish scalable methodologies for implementing CRM, licensing, contracting, support, and workflow solutions tailored to insurance carriers, brokers, and agencies.
• Drive continuous improvement across delivery, knowledge management, and client onboarding.
• Client Engagement
  
• Serve as the executive sponsor for strategic insurance implementations, ensuring alignment with client business goals and regulatory requirements.
• Translate complex insurance processes (distribution, underwriting, claims, compliance) into streamlined workflows powered by SaaS technology.
• Partner with clients’ leadership teams to drive adoption, change management, and measurable ROI.
• Operational Excellence
  
• Oversee end-to-end program delivery, resource allocation, and risk management across all insurance projects.
• Build frameworks for integrations with core systems (policy admin, claims, billing, data warehouses) using APIs and automation tools.
• Develop metrics and dashboards to measure project success, client satisfaction, and financial performance.
• Cross-Functional Collaboration
  
• Partner with Sales and Solutions Architects in pre-sales to scope and design complex insurance solutions.
• Collaborate with Product and Engineering to ensure platform features meet industry needs.
• Align with Customer Success to transition clients seamlessly from implementation to long-term partnership.

Requirements

• 10+ years of experience in SaaS solution delivery, consulting, or enterprise software implementations.
• 7+ years in leadership roles (Director/VP) managing large-scale implementation or professional services teams.
• Deep expertise in the insurance industry, with strong knowledge of carrier and broker operations
• Experience with commission and hierarchy programs in insurance 
• Expertise in process automation and improvement, with a focus on optimizing workflows across cross-functional teams.
• A natural talent for translating technical features into customer-centric benefits. Your writing is clear, approachable, and informative, making even the most complex topics digestible.

• Strong understanding of artificial intelligence and its evolving role in shaping job functions and business processes over the next decade.
• Confidence in leading product demo calls with small business prospects, understanding their pain points, and translating them into actionable solutions.
• Ability to manage influential client personalities with strong executive presence and help teams find collaborative solutions to meet the needs of diverse stakeholders.
• Solid technical implementation management skills, with hands-on expertise in deploying complex solutions for enterprise clients.
• Solid understanding of data modeling and data integration strategies
• Excited to be in-office with your peers - requirement to work in our Austin office four times a week to stay closely connected with our team and collaborate in person.
• Eager to be a part of a startup that is among some of the major winners of the AI movement 
• Strong presentation skills in both written content and video content.
• Bachelor’s degree required; MBA or equivalent advanced degree preferred.
• Willingness to travel 1-2 times per month for essential events or customer implementations

Why Kizen

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is $275,000-$325,000. OTE Target Range: $357,500-$425,000. 

However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impact experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $357,500-$425,000K