Cloud Support Engineer

Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.

All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.

We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.

We are 'One Team' is one of Zadara’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That’s how we grow stronger together.

The Cloud Support Engineer I plays a pivotal role in ensuring the seamless operation and support of our cloud-based products across diverse customer environments. As part of our 24x7 global support team, this Tier I role is responsible for actively monitoring and responding to system-generated alerts, the first line of defense for issues related to servers, networking equipment, and cloud infrastructure.

Key responsibilities of this role include performing initial diagnostics, executing standard remediation procedures, and escalating unresolved or critical incidents to senior support teams to ensure timely resolution. This customer-facing role demands a strong blend of analytical acumen, deep technical expertise, and empathetic communication skills to deliver exceptional customer experiences.

The Cloud Support Engineer I collaborates closely with cross-functional teams to troubleshoot and resolve challenging technical issues, drive effective incident management, and contribute to the creation and maintenance of knowledge base articles and training materials. By doing so, this role plays a critical part in fostering continuous improvement within our support infrastructure and enhancing overall team capabilities.