About the role
The Quote to Cash Analyst is responsible for managing the various areas of the quote-to-order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, data administration in the tools, providing user and tool support, responding to internal and external customer inquiries related to the processes, transactions, and data in the quote-to-order workflow.
What you will be doing:
Serve as the primary point of contact for internal billing support by responding to and resolving billing-related tickets within established service level agreements.
Research and resolve complex billing discrepancies by analyzing customer accounts, invoices, contracts, payment history, and supporting documentation.
Process billing adjustments including credits, rebills, invoice corrections, and other account maintenance activities while ensuring compliance with company policies.
Perform customer account reconciliations to identify discrepancies, validate balances, and ensure billing accuracy.
Partner with Collections, Customer Success, Sales, Order Management, Finance, and other cross-functional teams to resolve customer account issues efficiently.
Maintain accurate documentation of research, resolutions, and billing transactions within ticketing and billing systems.
Identify recurring billing issues and recommend process improvements that enhance operational efficiency and customer satisfaction.
Support month-end close activities and other operational initiatives by ensuring billing tasks are completed accurately and on time.
What you will likely bring:
Strong analytical and problem-solving skills with the ability to research, interpret, and resolve complex account issues.
Working knowledge of billing operations, invoicing, account reconciliations, credits, rebills, and customer account management.
Excellent customer service and communication skills with the ability to manage internal stakeholders professionally and effectively.
Experience working with CRM and ticketing platforms; Salesforce (SFDC) and ServiceNow experience preferred.
#LI-EG1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Elizabeth GarciaAplyr's read
Epicor specializes in ERP solutions for niche industries, attracting professionals focused on transforming manufacturing, distribution, and retail operations through technology.
What's promising
- •Epicor offers a stable work environment with a focus on long-term industry-specific ERP solutions.
- •The company invests in cloud technologies, providing opportunities for growth in modern software development.
- •Epicor's global presence allows for diverse career paths and international collaboration.
What to watch
- •Epicor faces strong competition from larger ERP providers like SAP and Oracle.
- •The niche focus may limit exposure to broader technology trends outside ERP.
- •Integration of acquired technologies can pose challenges for cohesive product development.
Why Epicor
- •Epicor's ERP solutions are tailored specifically for manufacturing, distribution, and retail sectors.
- •The company emphasizes industry-specific expertise, offering specialized career opportunities.
- •Epicor's commitment to cloud-based solutions highlights its focus on modernizing traditional industries.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Epicor
Epicor Software Corporation provides industry-specific enterprise resource planning (ERP) software and services to manufacturers, distributors, and retailers.
