About the role
About Loop
Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.
This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.
What You’ll Own
- Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
- Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
- Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
- Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
- Translate data into actionable insights that drive cost savings and operational improvements
- Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
- Advocate for customers and influence product direction based on enterprise needs
- Proactively identify risks, gaps, and opportunities across accounts and drive action
About You
- 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
- Proven track record owning renewals and driving expansion (clear examples required)
- Experience managing enterprise and/or global accounts with complex stakeholders
- Strong executive presence and ability to influence senior leaders
- Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
- Analytical and data-driven, with the ability to translate insights into business value
- Excellent communication skills — clear, concise, and executive-ready
- Bias for action and comfort operating in ambiguity
Benefits & Perks
- This role is eligible for Loop’s health insurance, dental insurance, vision insurance, 401(k) plan, paid time off, paid holidays, parental leave, and other company-sponsored benefits.
#LI-LOOP
Aplyr's read
Loop leverages cutting-edge technology to transform supply chain logistics, attracting tech-savvy professionals focused on efficiency and transparency.
What's promising
- •Loop's innovative technology enhances supply chain efficiency, appealing to tech-driven professionals.
- •Recent hiring trends suggest growth and expansion in various tech and operations roles.
- •Focus on transparency in logistics may attract candidates interested in ethical business practices.
What to watch
- •High reliance on technology could pose risks if systems fail or are breached.
- •Limited public information about company culture and work-life balance.
- •Potentially competitive industry may pressure Loop to continuously innovate.
Why Loop
- •Loop specializes in merging technology with logistics for improved supply chain transparency.
- •The company offers diverse roles, from AI operations to strategic finance, indicating varied career paths.
- •Loop's emphasis on parcel contract intelligence highlights its niche focus within logistics.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Loop
Loop is a company focused on providing innovative solutions for supply chain management and logistics, leveraging technology to enhance efficiency and transparency.
