About the role

Aplyr's Quick Take

This role is about engaging with guests at the MGM Rewards desk, promoting the rewards program, and assisting with various guest requests. It's primarily a customer service position where you'll handle enrollments, answer questions, and manage promotional events. This is an individual contributor role with a focus on guest interaction.

Good fit

Ideal candidates have at least a year of customer service experience, preferably in a hospitality or resort setting. A friendly, outgoing personality and the ability to work flexible hours, including weekends and holidays, will help you thrive here.

Worth noting

The job offers a starting pay of $19.94/hr and includes various perks like discounts and wellness programs. Be prepared for a fast-paced environment with a focus on guest engagement and promotional events.

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
Join our energetic team as a Marketing Representative and be the face of excitement at the MGM Rewards desk! In this vibrant role, you’ll engage with guests as you promote and enroll them in the fantastic MGM Rewards program, helping them unlock exclusive perks and unforgettable experiences!

THE STARTING RATE: $19.94

THE DAY-TO-DAY:

Assist guests with all requests, answer questions about the MGM Rewards program, direct marketing and special events offers.
Understand and explain program updates and ensure consistent promotion of the GameSense problem gambling program.
Explain the MGM Rewards program in detail, enroll guest in the MGM Rewards Program, redeem guests points or offers.
Redeem, research, and adjust offers, rewards, tier credits and issue comps.
Navigate multiple computer systems including Patron Management.
Make reservations for our preferred players at restaurants, hotel, and transportation.
Assist host in issuing discretionary, and MGM Rewards Point Comps, dining, and hotel reservations.
Run companywide promotional events including but not limited to, Cruise Giveaways, Gift Giveaways, to include unpacking and distributing gifts.
Assist with promotional Slot Tournaments and event ticket distribution.

THE IDEAL CANDIDATE:

High school diploma, GED, or equivalent
One year of prior relevant customer service experience
Previous experience working in a similar resort setting preferred
Ability to work a varied shift to include weekends, holidays, and evenings

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free meals in our employee dining room
Various programs and networking opportunities to help you get promoted
Volunteer opportunities to give back to the community
Other various discounts with company partners such as travel, electronics, online shopping, and many more!

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16044

Are you ready to JOIN THE SHOW? Apply today!

Skills & Tags

marketing

Aplyr's read

MGM Resorts International is a leader in global entertainment, offering diverse roles from gaming to hospitality, attracting those who thrive in dynamic environments.
Synthesized from recent postings & public sources

What's promising

•MGM Resorts offers diverse career paths in entertainment and hospitality, from gaming to culinary arts.
•The company is investing in AI and automation, indicating forward-thinking innovation and adaptation.
•MGM Resorts' global presence provides opportunities for career growth and international experience.

What to watch

•The hospitality industry can have irregular hours, impacting work-life balance.
•MGM Resorts operates in a highly competitive market, which may affect job stability.
•Limited public information about employee satisfaction and internal culture at MGM Resorts.

Why MGM Resorts

•MGM Resorts combines hospitality with entertainment, offering unique roles like Props Technician for Blue Man Group.
•The company is involved in cutting-edge projects like AI and automation internships.
•MGM Resorts' iconic properties like Bellagio and MGM Grand provide prestigious work environments.

Aplyr’s read is generated by AI from public sources. Was it useful?

About MGM Resorts

MGM Resorts

mgmresorts.com

View company

MGM Resorts International is a global entertainment company that operates a portfolio of destination resorts and casinos, offering a variety of entertainment, dining, and hospitality options.