Lead Software Engineer, CX
Confirmed live in the last 24 hours
NICE
Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Location: Medellín Colombia (Hybrid)
So, what’s the role all about?
The Lead Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.
About the team:
The CX Outbound Engagement Voice Team designs, operates, and evolves the high-scale voice infrastructure behind NiCE outbound engagement.
Our mission is to power billions of outbound customer calls each year with exceptional reliability and compliance. Leveraging a cloud-native architecture, the team manages high-volume voice delivery through a diverse network of carriers, supporting thousands of concurrent connections and peak call rates that ensure optimal performance.
Beyond core delivery, the team focuses on integration and innovation — building seamless connections with platforms like cxOne ACD and Cognigy to enable intelligent agent workflows, proactive engagement, and real-time conversational AI.
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