About the role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Location: Medellín Colombia (Hybrid)
So, what’s the role all about?
The Lead Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.
About the team:
The CX Outbound Engagement Voice Team designs, operates, and evolves the high-scale voice infrastructure behind NiCE outbound engagement.
Our mission is to power billions of outbound customer calls each year with exceptional reliability and compliance. Leveraging a cloud-native architecture, the team manages high-volume voice delivery through a diverse network of carriers, supporting thousands of concurrent connections and peak call rates that ensure optimal performance.
Beyond core delivery, the team focuses on integration and innovation — building seamless connections with platforms like cxOne ACD and Cognigy to enable intelligent agent workflows, proactive engagement, and real-time conversational AI.
How will you make an impact?
- Work as a member of an agile team to enhance and improve software.
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Create automation to ensure quality.
- Deliver high quality, sustainable, maintainable code.
- Manage time effectively working on one or more concurrent projects.
- Attend meetings and training as required.
- Works with system analysts and product management for the successful completion of a project.
- Lead team and mentors other developers as needed.
- Provide critical technical capabilities to the team and evangelizes those skills to others.
- Function as a Technical or Team Lead as needed.
- Follow established department procedures, policies, and processes.
- Strengthen engineering practices around observability, documentation, secure coding, and incident response.
- Use AI-assisted engineering tools responsibly to accelerate delivery, improve documentation, and raise code quality through spec-driven and review-driven workflows.
Have you got what it takes?
- Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
- At least 5+ years’ experience in software development
- Well established technical problem-solving skills.
- Object-Oriented Programming (OOP)
- 5+ years’ Experience with Java 11+ & SprintBoot or/and .Net
- Experience building and maintaining AWS based microservices
- Excellent c
Aplyr's read
NICE specializes in IT operations management, attracting tech-savvy professionals focused on enhancing IT service performance and reliability.
What's promising
- •NICE is a leader in IT operations management, offering innovative solutions.
- •The company hires for diverse roles, from AI to cloud engineering.
- •NICE focuses on enhancing IT service performance and reliability.
What to watch
- •Limited public information about employee satisfaction and company culture.
- •Potential challenges in maintaining innovation amid rapid tech changes.
- •High competition in IT solutions could impact market share.
Why NICE
- •NICE offers specialized roles in AI and IT operations management.
- •The company emphasizes reliability and performance in IT services.
- •NICE's diverse hiring reflects a commitment to comprehensive tech solutions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About NICE
NiCE provides innovative IT operations management solutions, focusing on enhancing the performance and reliability of IT services.
