Deduction Specialist

About the Role:

As a Deduction Specialist at Kinder’s, you will be responsible for managing large volumes of incoming customer deductions. You’ll investigate, analyze and resolve deductions for as assigned group of customers. The deduction balance is an integral piece of the Company Trade Expense Accrual, so accuracy and timeliness are critical.

Key Responsibilities Include:

• Provide support to the cash and deduction processes. The DS has broad scope and will support multiple customer portfolios, to include a high number of customer accounts. 
• Promotional deduction management and resolution to ensure deduction aging remains within company guidelines (i.e. < 60 days).  
• Maintain trend reporting in support of meeting target metrics and current uncleared deduction balance, identify issues and take appropriate actions to include engaging stakeholders to assist in resolving issues.  
• Effectively craft customer and sales communications to communicate results and address issues.  
• Support the clearing of non-promo deductions while assisting in identifying trends to help address issues causing the deductions.  
• Navigate customer portals to retrieve/request appropriate deduction backup.
• Collaborates cross-functionally to streamline deduction clearing process.   
• Other duties as needed.  

What You Bring To The Table:

• Comprehensive knowledge of customer payment and deduction practices including company cash and deduction policies, to support accurate decision making across all customer portfolios. 
• 2+ years of experience in accounts receivable or collections (or equivalent education). 
• Excellent communication skills, both verbally and in writing. 
• Proficient with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). 
• Demonstrated analytical and problem-solving skills. 
• Strong planning, organizational skills and attention to detail are a must, as well as devotion to seeing tasks through to completion. 
• Motivated self-starter that requires little direction or oversight with a proven ability of problem solving, managing multiple priorities simultaneously and time management. 
• Team player that works well cross functionally and seeks to collaborate across the organization. 
• A commitment and passion for being an active participant of our fast-paced, growing company with the ability to adapt and reprioritize quickly. 
• Strong interpersonal skills. 

Preferred Skills and Qualifications:

• BS/BA degree (or equivalent work experience) 
• Proficiency in Trade Promotion Management Systems, preferably Exceedra 
• Experience in Consumer-Packaged Goods Industry 

Location and Travel:

The position will be based onsite in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun. Fridays are flex days with employees having the opportunity to choose to be either in the office or to work from home based on what makes most sense for them.

Pay Transparency:

The expected starting salary range for this role is $105,000- $115,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.