About the role

Aplyr's Quick Take

This role is about managing the onboarding process for new customers, ensuring they successfully implement and launch Podium's AI solutions. It's a project management position that involves coordinating integrations, leading training sessions, and supporting clients during their initial experience with the product.

Good fit

Ideal candidates have experience in customer success or project management, particularly in a SaaS environment. Strong organizational skills and technical confidence are essential, along with the ability to juggle multiple projects.

Worth noting

The role is heavily focused on the first 60 days of customer engagement, which may appeal to those who enjoy building relationships and ensuring client satisfaction from the start. The fast-paced nature of the work could be a challenge for those who prefer a slower, more structured environment.

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Role Overview

As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.

This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.

What You Will Be Doing

Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.
Lead end-to-end onboarding and implementation for new Podium accounts.
Coordinate product setup, integrations, and account configurations.
Drive time-to-value by ensuring customers successfully launch and adopt the platform.
Conduct tailored onboarding sessions and full-team trainings across customer locations.
Proactively manage and resolve onboarding-related escalations.
Maintain detailed documentation and project tracking within CRM systems.
Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.

What You Should Have

Fluent English (written and spoken).
3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.
Proven ability to manage multiple projects simultaneously with clear deadlines.
Strong client-facing communication skills and executive presence.
Experience leading virtual trainings or customer workshops.
High attention to detail and strong organizational skills.
Analytical mindset with comfort reviewing usage data.
Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.

What Will Make You Stand Out

Experience with Salesforce, Gainsight, or other customer success tools.
Experience working with SMB customers.
Experience coordinating integrations or technical implementations.
Process improvement or operations mindset.

What You Should Know

Onsite role – Zone 10, Guatemala City.
Monday–Friday, regular business hours.
Success in this role is measured by:
- On-time implementations
- Product adoption within first 30–60 days
- Successful handoff to CSM
- Customer satisfaction during onboarding

Benefits

Competitive Salary - Starting at Q.9,000
Law Benefits, Health and Life Insurance
13 paid holidays throughout the year,

Skills & Tags

rust ai data product sales

Aplyr's read

Podium excels in streamlining customer interactions through a robust platform, attracting professionals in AI, sales, and product management.
Synthesized from recent postings & public sources

What's promising

•Podium offers a dynamic work environment with roles in AI and customer success.
•The company is expanding internationally, with positions in Pakistan and the USA.
•Podium's focus on customer experience technology is relevant and growing in demand.

What to watch

•High competition in the customer communication platform market could impact growth.
•Limited public information about company culture and employee satisfaction.
•Frequent hiring in sales may indicate high turnover or aggressive growth targets.

Why Podium

•Podium integrates messaging, reviews, and payments into a single platform.
•The company emphasizes AI roles, suggesting a strong focus on innovation.
•Podium's international presence includes strategic roles in Pakistan.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Podium

Podium

podium.com

View company

Podium is a customer communication platform that helps businesses manage customer interactions across various channels, including messaging, reviews, and payments.