Customer Experience Architect (Technical Account Manager)

About Digital.ai:

Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world’s largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube.

 

Our space and our audience:

We help our customers innovate and transition to cloud and modern architectures, deliver strong developer experience while maintaining security and control with platform engineering capabilities, develop quality and secure mobile apps, and leverage and manage AI in the SDLC. Our global clients lead their industries as innovators in digitisation across financial services, retail, telco, public services, telco, technology, manufacturing, transportation, and energy with our AI-powered DevSecOps platform. We currently serve:

• Over 50% of Fortune 100 companies
• 8 of 10 top banks in Europe
• 5 of 10 largest gaming companies
• 5 of 10 global airlines
• Over 50 worldwide government entities

Wondering about our culture? Our Digital.ai team has a set of shared values - Action with Accountability, Creativity with Purpose, and Unity with Empathy - that serve as a compass for how we work together and deliver for our customers.

Ready to make an impact and help customers adopt AI to drive innovation?

As a Customer Experience Architect, you will serve as a technical account manager, a named resource and partner for Digital.ai customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Digital.ai investment.

 

What you will bring:

• Technical Proficiency: Core / Must-have
  • Strong experience with DevOps practices and CI/CD ecosystems, including pipeline design, release orchestration, and enterprise delivery processes
  • Hands-on experience with automation and Infrastructure as Code tools (e.g., Ansible, Terraform)
  • Experience working with modern CI/CD toolchains (e.g., Azure DevOps, GitHub, GitLab, Atlassian suite)
  • Ability to troubleshoot and operate within complex customer environments,