Operations Manager

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers.

Primary responsibility is to lead to ensure the accomplishment of distribution center goals, including those related to budget and cost structure. The Operations Manager will provide support for quality and parts return inspection activities in facility. You will ensure conformity to global quality and returns processes, day to day management of quality and parts return resources and ensure resources are trained and competent. 

Responsibilities:

• Managing staffing, development, and performance management programs for Quality and Parts Returns team (20-30 pax).

• Overseeing operations on quality and parts returns activities from customers; ensuring that safety, costs, schedules and performance requirements are met, and system resources are used effectively.

• Cross collaboration and engagement with Component Groups, Global Quality resources and Facility Management.

• Responsible for quality and process compliance associated within the Distribution Centre and associated value streams including auditing and certification.

• Responsible for development and information collection for inspection/research/claims/ bin denials reports and and/or maintain and publish defect reports that are recorded and reported at all levels.

• Receive customer feedback, discuss with responsible work center for the improvement and provide feedback to the customer and act as the Quality contact for customers.

• Work with relevant departments and Suppliers to improve the quality and packaging of products delivered to the facility.

• Evaluating logistics processes and workflows, conducting root cause analysis, and implementing corrective actions for process-related concerns.

• Developing, implementing and continuously improving all logistics processes to maximize efficiency and productivity.

• Owns the development of business budget process, forecasts, and cost models. Tracking costs and savings for the Distribution Center.

Skill Descriptors:
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

• Approaches a situation or problem by defining the problem or issue and determining its significance.

• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
   

Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

• Maintains a strong internal network that promotes informal collaboration.

• Assesses the potential synergies from combining common practices across teams.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

• Discusses organizational culture around providing input on decisions.

• Uses active listening skills and probing techniques to surface opportunities to influence.

Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

• Identifies opportunities to enhance performance, e.g., practice assignments, training, shadowing.

• Ensures performance goals, checkpoints, and feedback focus on behaviors.

• Observes individual performance and provides fair and objective feedback.

• Uses formal and informal rewards and recognition programs for employees.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Examines a specific problem and understands the perspective of each involved stakeholder.

• Develops alternative techniques for assessing accuracy and relevance of information.

• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.

• Streamlines the critical workflow for executing key processes.

• Sets priorities for addressing process problems that limit performance.

• Develops methods for improving and establishing controls for critical processes.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Provides a quality of service that customers describe as excellent.

• Responds to unexpected customer requests with a sense of urgency and positive action.

• Documents customer complaints in a timely manner.

Desired Skills and Experience:

• Degree or equivalent experience desired

• Able to develop and provide solutions to significant technical challenges

• Ability to implement business process improvement best practices

• Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Understand the necessity and value of accuracy; ability to complete tasks with high levels of precision

• Able to apply knowledge of problem solving appropriately to diverse situations

• Plan and organize time and resources to get things completed in a systematic and highly methodical way

• Effective communications with stakeholders

Additional Info: ​

• This position requires working onsite five days a week.

• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

• International Assignment / Relocation is not available.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

    

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This position requires working onsite five days a week.

 

Visa Sponsorship is not available for this position.

Posting Dates:

April 23, 2026 - May 6, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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