Digital Experience & AI Enablement Specialist

The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. 

Our digital products provide individuals and organizations that engage with the Forum internally and externally a seamless and efficient way to gain knowledge and strategic insights, develop and nurture connections, and drive collective action. As we continuously evolve our offerings, we're expanding our Digital Experience Office to drive this vision further. 

Why We Are Recruiting 

The World Economic Forum is transforming into an Intelligent Workplace — seamlessly integrating human-centered work with intelligent agents to enable AI-driven collaboration and workflow transformation. To support this vision, we are expanding the Digital Success & Support Team with a new role: Digital Experience & AI Enablement Specialist. This position will contribute to the adoption and effective use of the Forum's core digital and AI-enabled products across internal teams and external users, while continuously identifying opportunities to streamline workflows through practical automation. 

This is an ideal opportunity for someone who is passionate about optimizing technology, partnering closely with users, and championing the adoption of digital and AI-powered platforms that make a tangible difference in everyday work. 

Reporting Lines & Interactions 

The Digital Experience & AI Enablement Specialist will report to the Head of Digital Success & Support in Geneva and will work closely with the Intelligent Workplace Product Team and internal stakeholders across the New York and San Francisco offices. 

Breakdown of main responsibilities  

• 50% User Enablement, Digital Product & AI adoption 

• 30% Workflow automation & user coaching 

• 20% AI Champion community management 

The successful candidate will be assessed on  

• Drive adoption of core digital and AI products by enabling users through practical, use-case-based change management, including targeted sessions, clear guidance, and self-service resources. 

• Identify opportunities to streamline repetitive tasks and improve user productivity through the design and development of lightweight automations, workflows, and AI-enabled solutions 

• Help manage a community of internal AI champions that promotes innovation and supports adoption across teams. 

• Act as a primary point of contact for user questions and feedback, ensuring efficient adoption and continuous improvement of the user experience. 

• Guide users to explore, adopt, and build practical digital solutions independently. 

Preferred Requirements and Experience 

• Bachelor’s or advanced university degree in Information Systems, Digital Business, Technology & Innovation Management, Organizational Change, Communications or a related field, with a strong interest in digital transformation and AI-enabled ways of working. 

• 2+ years of relevant professional experience in digital enablement, user support, learning and development, innovation, workflow improvement, technology adoption, consulting, or related areas.  

• Knowledge in AI-enabled productivity tools, workflow automation, and emerging digital technologies, with a demonstrated willingness to continuously learn and experiment.  

• Hands-on experience designing practical AI use cases, lightweight automations, or workflow improvements that simplify day-to-day work.  

• Strong communication and interpersonal skills, with the ability to explain digital and AI concepts clearly and support users with empathy and patience.  

• Experience facilitating training sessions, onboarding, workshops, user support, or community engagement initiatives is a strong advantage.  

• Ability to work collaboratively across teams and build trusted relationships with users and stakeholders in a fast-paced international environment.  

• Strong organizational skills, proactive mindset, and ability to manage multiple priorities independently.  

• Comfortable operating in an evolving environment and contributing to new initiatives with a growth mindset and solution-oriented approach.  

• Interest in community building, peer learning, and helping foster a culture of experimentation and responsible AI adoption. 

Why work at the Forum