Role Summary

The Senior Manager – Health Process Training is responsible for leading the design, development, and delivery of training programs within the Health Benefits Operations domain. This role ensures that employees are equipped with the knowledge, tools, and skills required to deliver high-quality services across health benefits administration processes, while driving continuous improvement in performance, compliance, and customer outcomes.

Key Responsibilities

1. Training Strategy & Leadership
- Define and execute the training strategy for Health Benefits operations aligned with organizational objectives
- Lead and manage a team of trainers and instructional designers
- Establish training frameworks to support onboarding, cross-skilling, and continuous learning
- Drive a culture of learning and performance excellence across teams

2. Learning Design & Development
- Design and develop training content including SOPs, presentations, e-learning modules, simulations, and job aids
- Continuously update training materials based on process changes, client requirements, and regulatory updates
- Standardize training approaches across projects and geographies

3. Training Delivery
- Oversee and ensure effective delivery of instructor-led, virtual, and self-paced training programs
- Support critical training interventions such as new client transitions, system implementations, and annual enrollment periods
- Ensure consistency and quality of training delivery across all programs

4. Stakeholder Management
- Collaborate with Operations, Quality, HR, and Client teams to identify training needs
- Partner with business leaders to align training initiatives with productivity and quality goals
- Act as a key liaison between training and business functions

5. Performance & Quality Improvement
- Analyze training effectiveness using metrics such as assessment scores, quality audits, productivity, and error trends
- Implement targeted refresher and remediation programs to address performance gaps
- Drive initiatives to reduce errors and improve service delivery outcomes

6. Learning Operations & Governance
- Manage Learning Management Systems (LMS) and maintain training records, reports, and dashboards
- Define and track key training KPIs and SLAs
- Ensure compliance with regulatory and client-specific requirements

7. Subject Matter Expertise
- Serve as a Subject Matter Expert (SME) in health benefits processes including enrollment, eligibility, and compliance
- Provide guidance on process improvements, knowledge transitions, and best practices
- Support business during critical cycles such as open enrollment

Required Qualifications

- Bachelor’s degree in Business Administration, HR, Healthcare, or related field
- 10–15+ years of experience with at least 5–7 years in training/learning roles
- Strong experience in Health Benefits Administration or HR outsourcing domain
- Proven experience in managing training teams and large-scale programs

Key Skills & Competencies

- Training & Facilitation Excellence
- Instructional Design & Content Development
- Stakeholder Management & Business Partnering
- Analytical & Data-driven Decision Making
- Leadership & Team Management
- Strong Communication & Presentation Skills

Preferred Skills

- Experience with LMS platforms and e-learning tools
- Knowledge of US Health Benefits processes
- Certification in Learning & Development (optional)

Success Metrics

- Training effectiveness scores and certification rates
- Improvement in operational KPIs (quality, productivity, accuracy)
- Reduction in errors and rework
- Employee readiness and time-to-productivity
- Stakeholder satisfaction

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their  recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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