Operations Manager (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Location: Milan | Reports to: Head of Operations, Italy | Team Size: 5+ reports 

As Operations Manager for Glovo Italy, you will lead the Supply Excellence Team to ensure an exceptional customer experience in one of Glovo’s most strategic and complex markets. With a strong analytical mindset, leadership capability, and execution excellence, you will be responsible for driving operational efficiency at scale, supporting rapid growth, and continuously improving service levels.

You will lead a high-performing team that combines operational excellence with the right sense of business acumen, ensuring that every initiative is value-generating.

THE JOURNEY

• Lead Supply Excellence team that delivers insights, proactively identifies opportunities, and optimizes operation performance.
• Own and lead supply operational metrics in Italy, ensuring the highest level of service quality and delivery speed.
• Build, coach, and empower a high-performing team of Operations analysts, (5+ FTEs), fostering a culture of ownership, data-driven execution, and continuous improvement.
• Deep-dive into operational data to detect trends, surface inefficiencies, and deploy impactful strategies that drive performance at country and city level.
• Design, roll out, and optimise core operational processes to support fleet growth, partner satisfaction, and profitability across the entire supply ecosystem.
• Oversee courier supply health, ensuring availability, balance, and compliance to deliver excellence at scale in both stable and high-pressure environments.

WHAT YOU WILL BRING TO THE RIDE

Experience & Background

• 5+ years’ experience in Operations, Supply Chain, Strategy Consulting, or equivalent high-impact environments..
• Track record in leading high-performing teams, including recruiting and developing top talent.
• Strong exposure to high-growth, tech, e-commerce, or marketplace environments.
• Background in industrial engineering, supply chain management and/or strategy consulting (e.g., MBB) in fast-paced companies is a strong plus.
• Fluency in Italian and English is required.

Skills & Leadership Competencies  

• Data Obsession & Analytical Rigor