Job Description Summary

Organization's Summary Statement:
University Relations is implementing Salesforce CRM as part of an advancement and data modernization initiative. To ensure the platform’s long-term success, stability, and scalability following implementation, University Relations requires a dedicated Salesforce Administrator to serve as the primary operational steward of the system.

The Salesforce Administrator will be responsible for the day-to-day administration, configuration, security, automation, and overall health of the Salesforce platform. This role serves as the primary Salesforce Subject Matter Expert (SME), translating business requirements into scalable, maintainable solutions while enforcing data governance, security controls, and deployment best practices.

Reporting to the Director of Data Management, this position works closely with Salesforce Developers, Data Engineers, Analytics Engineers, business stakeholders, and implementation partners to ensure the platform remains stable, well-governed, and aligned with enterprise data and analytics strategies. Following the transition from implementation partners, this role will assume full ownership of Salesforce operations and play a critical role in safeguarding the institution’s CRM investment. The Salesforce Administrator will ensure the Salesforce platform remains stable, secure, and aligned with business priorities.

Physical Demands: Sedentary work with the majority of time spent using a desktop/laptop computer. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Ability to travel across campus for meetings.

Licenses/ Certifications:
Salesforce Administrator Certification.
Salesforce Certified Advanced Administrator (preferred)
Service Cloud Consultant certification (Preferred)
Salesforce Platform App Builder Certification (Preferred)

Preferences:
-Professional experience in Salesforce administration or related technical roles
-Hands-on Salesforce Sales Cloud administration, including configuration, security management, and deployments using change sets or DevOps tools
-Experience integrating Salesforce or other enterprise CRM systems with analytics platforms
-Experience using data governance or cataloging tools (e.g., Microsoft Purview or equivalent)
-Experience supporting limited DBA responsibilities during platform transitions

All applications should include a resume and cover letter

This position does not provide visa sponsorship or F1 STEM OPT support now or in the future. Candidates must be able to provide proof of ongoing eligibility to work in the USA.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Four (4) years of professional information technology system administration experience, including two (2) years as a Salesforce Administrator.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of Salesforce Sales, Service and Marketing Cloud products.

Knowledge of Salesforce.com best practices and functionality in relation to creating custom apps and objects, formula fields, flow, reports, custom views, and other content.

Skill in oral and written communication.

Skill in the use of Google Workspace products. 

Ability to interpret and apply policies, procedures, regulations, and laws.

Ability to multitask while demonstrating a commitment to customer service.

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

VPUR-Advancement Services

Worker Sub-Type

Staff Regular

Salary Range

$95,000-$100,000

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

• Learn how military skills translate to civilian opportunities with O*Net Online