About the role

Aplyr's Quick Take

This role is about providing expert guidance and support within the Customer Service Centre at Farm Credit Canada. You'll coach employees on lending policies and processes, drive improvements, and ensure high-quality customer service. It's a mix of mentoring and process enhancement, not a traditional customer service role.

Good fit

Ideal candidates have a background in agriculture, business, or finance, with at least three years of experience in lending or customer service. Those who thrive here are passionate about developing others and improving processes.

Worth noting

The position offers a competitive salary and hybrid work options, but it's a fixed-term role lasting 18 months. There’s a strong emphasis on coaching and continuous improvement, which may not suit everyone.

Closing Date (MM/DD/YYYY):

07/29/2026

Worker Type:

Term (Fixed Term)

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$83,040 - $112,340

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options

How you’ll make an impact

As a Customer Service Centre Specialist, you’ll be a trusted subject matter expert, coach and change champion for FCC’s Customer Service Centre. You’ll provide guidance on lending policies, processes and best practices while leading initiatives that strengthen employee capability, improve operational efficiency and enhance the customer experience.

You’ll be part of a team that supports learning, quality assurance and continuous improvement across the Customer Service Centre. Working closely with leaders, onboarding teams and cross-functional partners, you’ll help ensure employees have the tools, knowledge and support needed to deliver exceptional service and sound lending decisions.

If you’re passionate about developing people, improving processes and delivering exceptional customer outcomes, this could be the role for you.

What you’ll do

Provide expertise and guidance on lending policies, procedures and best practices
Coach, mentor and develop employees through training and ongoing support
Review loan and call quality to ensure compliance, consistency and strong customer outcomes
Drive continuous improvement by identifying and implementing process enhancements
Support organizational change through clear communication and effective training.
Lead projects and collaborate with partners to advance Customer Service Centre priorities

What you’ll bring to the team
Required qualifications

Bachelor’s degree in agriculture, business, finance or a related field
Minimum three years of experience in lending, financial services, customer service or a related environment (or an equivalent combination of education and experience)
Strong knowledge of lending practices, loan administration and secured lending requirements.
Experience coaching, mentoring and developing employees
Proven ability to analyze information, identify opportunities for improvement and lead change initiatives
Strong communication, collaboration and relationship-building skills

Preferred qualifications

Experience in a customer service centre, contact centre or operations environment
Knowledge of agricultural lending and the Canadian agriculture industry
Experience designing and delivering training programs
Knowledge of project management and continuous improvement practices

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Aplyr's read

Farm Credit Canada is a key player in environmental management and urban planning, attracting professionals in engineering and consulting roles.
Synthesized from recent postings & public sources

What's promising

•FCC offers a diverse range of roles, from credit management to sustainability strategy.
•The company is involved in vital sectors like infrastructure and environmental management.
•FCC's bilingual roles suggest a commitment to serving diverse Canadian communities.

What to watch

•Limited public information about FCC's workplace culture and employee satisfaction.
•The company's focus on specific sectors may limit career variety for some professionals.
•Potential applicants may face competition due to FCC's specialized industry focus.

Why Farm Credit Canada

•FCC's emphasis on bilingual roles highlights its dedication to inclusivity in Canada.
•Their involvement in urban planning positions them as a key player in sustainable development.
•FCC's combination of engineering and consulting services is distinctive in the agricultural finance sector.

Aplyr’s read is generated by AI from public sources. Was it useful?