Customer Service Centre Agent

Role: Customer Service Centre Agent

Location: Livingston

Contract type: Perm, full time

We are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. As part of our customer support function, you’ll play an important role in delivering excellent service to our clients.

From the very beginning, we’ll provide you with comprehensive onboarding and training, the ongoing support of your line manager, and a clear path to develop and grow your skills. This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.

This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.

As a Customer Service Centre Agent you will be responsible for:

• Generating and processing hire and sales quotations efficiently.

• Handling enquiries from new and existing clients, ensuring accurate account and equipment information.

• Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.

• Processing sales/hire orders, coordinating

• equipment availability, and organizing transport to meet customer timelines.

• Handling exchanges, off-hires, losses, and damages, following company policies and timelines.

• Identifying new business opportunities, generating leads, and booking appointments for the sales team.

• Managing and resolving invoice queries, process suspensions, and run pre-invoice reports.

• Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.

Who we're looking for

To be successful in the role you should have:

• Previous customer service or sales support experience.

• Proactive approach focused on customers

• Very good administrative skills and attention to detail

• Communicative skills

• Very good command of MS Office,

• Strong time management skills and ability to work with deadlines

What we offer

• Base salary + 15% bonus

• Generous pension scheme

• Stable working hours from Monday to Friday (8-5pm)

• Paid sick leave

• 25 days of holidays + bank holidays

• Comprehensive onboarding training and support of line manager

• Small but supportive team

• Access to the benefits central

Your journey with us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

• Initial call with our sourcing/recruitment team

• Interview with the Manager

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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