Senior Director, Customer Success & Delivery

Confirmed live in the last 24 hours

Armada

United States (Remote)

On-site

Posted April 15, 2026

Job Description

About the Company

Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

About Armada

Armada delivers sovereign, mission-ready AI infrastructure designed to operate where traditional cloud and centralized data center models cannot. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering.

Together, these capabilities enable secure, resilient AI operations across classified, regulated, and mission-critical environments, supporting defense, intelligence, energy, and industrial enterprises.

The Americas and US Federal markets are strategic priorities for Armada. Customers across defense, intelligence, civilian agencies, and enterprise sectors require infrastructure that meets the highest standards for security, compliance, resilience, and operational control.

This role ensures Armada’s platform is successfully deployed, adopted, and operated across both FedRAMP-regulated and classified environments as well as commercial enterprise customers throughout the Americas.

Role Overview

The Senior Director of Customer Success & Delivery for Americas & US Federal leads Armada’s post-sales organization across the region, ensuring successful deployment, operational excellence, and long-term customer value realization.

This role owns the full post-award lifecycle, from onboarding and deployment through production operations, customer success, and expansion. The Senior Director leads teams of Technical Account Managers, Forward Deploy Engineers, and Mission Success Engineers responsible for delivering Armada’s AI infrastructure platform in complex enterprise and federal environments.

The position combines delivery leadership, technical credibility, and executive customer engagement to ensure Armada becomes a trusted long-term partner to mission owners and enterprise leaders.

Success is measured by customer adoption, mission outcomes delivered, operational stability, renewals, and platform expansion across the Americas.

Key Responsibilities

Regional Customer Success & Delivery Leadership

Own Customer Success and Delivery outcomes across US Federal and Americas enterprise customers
Define and operate a regional post-sales model aligned with both commercial enterprise requirements and federal security frameworks
Translate customer mission and business objectives into structured success plans, milestones, and measurable outcomes
Drive long-term retention, expansion, and platform adoption through consistent execution and customer trust

Deployment and Operational Execution

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