Sr. Business Analyst

Senior Business Analyst – Ancillary Systems

Altera Digital Health, Onsite – US

About Us

At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology. Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems.

The position is responsible for creating the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards.

Essential Functions/Major Job Responsibilities

• Leads clinical requirements development
• Possess senior level functional knowledge of assigned application technology
• Interact with business users to understand new business requirements and enhancement requests
• Serve liaison role between application technology vendors, internal IS groups, and clinical users
• Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
• Communicate with departments to understand workflows and processes in order to design effective technical solutions
• Deliver functional specifications, design documents, clinical process workflow and related documentation for new development projects and/or enhancement and modification requests
• Interact with Systems Analysts during the software build and/or configuration process and testing process
• Perform functional application configuration and configure/run reports at user request
• Design and execute functional, integration, and regression test plans for new application functionality, product releases and enhancements
• Ensure programs meet clinical specifications
• Demonstrate new functionality to clinical users and gather input for future direction
• Review vendor provided documentation and user manuals needed to support the product
• Directly interface with business users by responding to support calls escalated by the Service Desk
• Participate in user focus groups and requirements workshops, vendor training, and demonstrations
• Possess strong knowledge of Sunrise Acute Care application
• Design and develop orders and order sets in Sunrise Clinical Manager for CPOE
• Create and test orders for ancillary services including Surgery, Pharmacy, Respiratory, Blood Bank, Lab, and Radiology
• Escalate obstacles, scope changes, or production issues to the Manager
• Carry out unit and integrated testing for new implementations
• Provide implementation support during activations
• Participate in workgroups
• Provide 24x7 coverage for after-hours support calls during team rotation
• Assist with Sunrise helpdesk support calls, including workstation setup, user accounts, and troubleshooting application or printing issues
• Provide formal yearly training to incoming residents on Sunrise content.
• Provide informal application training during service calls.

Job Requirements

• Bachelor’s degree and advanced degree or coursework preferred and/or other relevant combination of training and experience and industry experience
• 7+ years’ relevant work experience; 2-3 years at the Senior level or preferred equivalent experience.
• 10+ years’ senior level experience in providing business process support for assigned product, recognized an expert in the organization in assigned product preferred.
• 3+ years’ working knowledge of any of the following: Sunrise Clinical Manager, Sunrise Surgical Care, Sunrise Radiology, Acute Care, Emergency Care, and Ambulatory Care preferred.
• 90-126k USD - Dependent on experience