About the role
Job Summary
Where You’ll Make a Difference
- Manage inbound queries from IFF employees via the Ticket Service System
- Provide consistent and accurate support using the HR knowledge base
- Educate employees and managers on available HR resources and self-service tools
- Escalate or redirect inquiries to appropriate HR or external teams (e.g., Payroll)
- Maintain and update employee data in HRIS systems throughout the employee lifecycle
- Create and manage employee documentation and personnel files
- Handle sensitive information with discretion and sound judgment
- Identify and relay opportunities for process improvement
- Collaborate closely with stakeholders and support peers in problem resolution
What Makes You the Right Fit
- Fluent in French and English, both written and spoken, plus fluency in at least one additional language (Spanish, Arabic, or Hebrew).
- Bachelor’s degree in HR or related field (preferred)
- Strong customer service orientation and issue-resolution mindset
- Excellent communication skills and attention to detail
- Comfortable handling confidential HR information
- Proficient in MS Office and typing
- Experience in HR or customer contact centers is a plus
- Familiarity with HR systems and policies is preferred
- Able to manage high volumes of inquiries with accuracy and timeliness
How Would You Stand Out?
- You’re proactive, analytical, and thrive in a dynamic, global environment
- You bring a passion for HR and a drive to improve processes
- You enjoy working collaboratively and contributing to team success
Why Choose Us?
- Hybrid work opportunity (3 days/week from home)
- Professional onboarding and continuous training
- Supportive, multinational work environment
- Attractive benefits including cafeteria and health insurance
- Learning and development programs from day one
- Team building activities and a strong sense of community
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Aplyr's read
IFF is a global leader in flavors and fragrances, attracting talent in diverse roles from quality assurance to engineering and HR operations.
What's promising
- •IFF's global presence offers diverse career opportunities across multiple regions.
- •The company is a leader in the flavors and fragrances industry, providing stability.
- •IFF invests in innovation, supporting roles in manufacturing technology and process improvement.
What to watch
- •The chemical industry faces regulatory challenges that may impact operations.
- •IFF's global scale can lead to complex organizational structures.
- •Market competition is intense, with pressure to continuously innovate.
Why IFF
- •IFF combines science and creativity in developing consumer product solutions.
- •The company has a strong focus on sustainability and ethical sourcing.
- •IFF's diverse product range spans food, beverages, personal care, and household goods.
Aplyr’s read is generated by AI from public sources. Was it useful?
About IFF
IFF (International Flavors & Fragrances Inc.) is a global leader in the creation of flavors and fragrances for consumer products, including food, beverages, personal care, and household goods.
