ServiceNow Developer

Job Summary

We are looking for a motivated and skilled ServiceNow Developer – Strategic Portfolio Management (SPM) to support the design, configuration, and enhancement of SPM solutions on the ServiceNow platform. This role focuses on Demand Management, Project & Portfolio Management (PPM), Agile Development, Resource Management, and reporting, enabling teams to deliver work aligned with business strategy.

This position is ideal for a developer who has strong ServiceNow fundamentals and wants to grow into enterprise-scale portfolio and agile transformation initiatives. 

Key Responsibilities

ServiceNow SPM Configuration & Development

• Configure and customize ServiceNow SPM modules including Demand, Project, Agile, Resource, and Financial Management.
• Develop and maintain ServiceNow components such as:
  • Business Rules, Client Scripts, Script Includes
  • UI Policies, Workflows, Flow Designer
• Support enhancements to portfolio, demand, and project intake processes.

Business & Agile Collaboration

• Work with business analysts, project managers, and product owners to understand functional requirements.
• Support Agile and hybrid delivery models within ServiceNow SPM.
• Participate in SCRUM ceremonies and sprint planning sessions.

Automation & Process Improvement

• Assist in identifying opportunities for process automation and standardization.
• Support implementation of best practices for demand prioritization, project tracking, and portfolio visibility.
• Help improve data quality and reporting accuracy across SPM modules.

Testing, Deployment & Support

• Assist with User Acceptance Testing (UAT), defect resolution, and release support.
• Troubleshoot issues and provide production support for SPM-related functionality.
• Maintain documentation for configurations, enhancements, and operational processes.

Learning & Platform Growth

• Stay current with ServiceNow SPM features, upgrades, and product roadmap.
• Actively develop skills toward advanced SPM capabilities and certifications.
• Collaborate with senior developers and architects to learn design and scaling patterns.

Future Growth & Career Roadmap

This role is designed to grow into:

• Senior SPM Developer → Lead Developer → ServiceNow SPM Architect
• Exposure to:
  • Enterprise Agile Planning (EAP)
  • Value Stream Management
  • Portfolio financial forecasting and investment planning
  • Executive dashboards and KPI frameworks
  • Integrations with ITSM, ITOM, HRSD, and APM
• Gradual involvement in roadmap planning, governance models, and automation strategy

Qualifications & Skills

Experience & Certifications

• 2–5 years of experience with ServiceNow development or administration.
• Hands-on exposure to ServiceNow SPM / PPM modules (project, demand, agile preferred).
• ServiceNow Certified System Administrator (CSA) – Required or in progress.
• ServiceNow Certified Application Developer (CAD) – Preferred.
• Agile/Scrum or ITIL knowledge is a plus.

Technical Skills

• Working knowledge of:
  • JavaScript within ServiceNow
  • Flow Designer & Workflow Editor
  • Reporting & dashboards
• Basic understanding of project, portfolio, and agile delivery concepts.
• Exposure to integrations or data imports is an advantage.

Soft Skills

• Strong problem-solving and analytical skills.
• Good communication and collaboration abilities.
• Willingness to learn, take ownership, and grow within the platform.
• Able to manage multiple tasks in a fast-paced environment.

Why Join Us?

• Work on enterprise-level ServiceNow SPM solutions.
• Clear growth path into senior and architect roles.
• Hands-on exposure to strategic planning and agile transformation.
• Supportive team culture with mentoring and certification opportunities.
• Competitive compensation and benefits.