Ski Technician/Bike Tuner

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

The Ski Technician and Bike Tuner is responsible for assisting activities attendants with ski rental equipment and bike rentals while creating a professional back of house atmosphere.

ESSENTIAL FUNCTIONS

• Ensure strong ski shop knowledge of waxing, base repair, tune machine set up and maintenance

• Maintain rental shop set up and flow of equipment

• Ensure weekly, monthly, and annual testing of binding in rental fleet

• Drive ski tuning revenue; and ensure rental fleet is in best condition, properly waxed and maintained at all times

• Must become familiar with all services and standards within the hotel

• Assemble new bikes and perform quality control checks

• Ability to match customers with the bike, equipment and accessories that best fit their physical needs and ability levels

• Repair bikes to the highest of standards, including assessing damage and estimating repairs (from complete overhauls to quick walk-in repairs)

• Conduct routine and preventative maintenance on bicycles (e.g., cleaning, changing tires, make adjustments).

• Keep a detailed service log and input all maintenance documentation on software for tracking and inventory management

• Respond to customer requests for assistance or repairs.

• Maintain proper maintenance inventory and supplies.

• Ability to diagnose bike issues and recommend additional parts & labor when necessary

• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
   

QUALIFICATIONS

• High school diploma or equivalent required

• Minimum of one years’ experience in a luxury hotel preferred

• Minimum of two years’ experience in ski tuning

• Excellent telephone etiquette

• Exceptional guest recovery skills

• Enjoy interacting with people in a fast-paced environment

• Excellent organizational and time management skills

• Must possess a positive attitude

• Must be willing to participate in a learning environment

• Must integrate company values throughout all interactions

• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Some heavy lifting (up to 50 lbs) will be required.