Housekeeping Office Coordinator

The primary role of the Office Coordinator will be to work as the main point of contact for the housekeeping operations. This position assigns rooms to Room Attendants, dispatches Housepersons and Runners on requests, and supports the overall day-to-day efficiency of the housekeeping operations.

DUTIES & RESPONSIBILITIES:

• Answering and directing all incoming phone calls

• Computer Skills including Microsoft Suite, Opera, Alice, and iOS.

• Producing daily assignment sheets and boards

• Ensure all checklists are assigned and completed by the end of the day.

• Make decisions and changes regarding assignments based on business levels.

• Read and examine incoming email. Re-routing email when appropriate. Gather data necessary for response.

• Ability to multitask and set priorities in a high-paced and sometimes stressful environment.

• Ability to resolve guest issues when they arise in a timely and hospitable manner.

• Dispatching all customer and housekeeping needs to departmental staff.

• Actively execute BHC standards in a courteous, efficient manner to ensure total guest satisfaction.

• Managing inventory.

SUPPORTIVE RESPONSIBILITIES

• Maintains a clean and organized work area, including storage areas.

• Coordinate the communication between Housekeeping and all hotel departments.

• Expedite all guest requests as quickly as possible and notify management if any guest service is affected.

• Assist management in administrative work as directed.

• Assisting in maintaining a high morale level in the department by displaying a positive attitude.

• Report any safety, security, or maintenance problems immediately.

REQUIRED SKILLS & EXPERIENCE:

• Minimum one year in a hotel or hospitality environment

• Knowledge of front and back-of-house operations

• Previous experience in handling phone calls and computer systems

• Fluent and professional communication, both written and verbal

• Works well under pressure, multitasking, and team player.

• Extreme attention to detail in all areas, organizational skills, and strategic thinking.

• Excellent communication skills – oral and written.

• Excellent guest service skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events.

• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.