About the role

Aplyr's Quick Take

This role is about managing field service operations for automated camera enforcement systems across a specific region. You'll lead a team of technicians, ensuring equipment uptime, compliance with regulations, and effective response to issues. It's a managerial position focused on operational excellence and client relations.

Good fit

Ideal candidates have experience in field service management, particularly in tech or enforcement sectors, and are comfortable leading teams. Strong organizational skills and a background in compliance or municipal services will help you thrive.

Worth noting

This position involves significant interaction with municipal clients and requires a strong understanding of regulatory compliance. Be prepared for a role that combines technical oversight with client management, which may not be typical for all field service roles.

Job Summary:

The Regional Field Service Manager – Automated Camera Enforcement is responsible for leading all field service operations supporting municipal photo enforcement programs across a defined geographic region. This role ensures uptime, compliance, SLA performance, and operational excellence for speed, red-light, school zone, and other automated enforcement systems.
The Manager oversees field technicians responsible for installation, maintenance, calibration, troubleshooting, and relocation of enforcement camera systems, ensuring contractual, regulatory, and evidentiary standards are consistently met.

Job Description:

Key Responsibilities

Field Operations & System Uptime

Lead and manage regional field technicians supporting fixed and mobile automated enforcement systems.
Ensure camera uptime meets or exceeds contractual SLAs.
Oversee preventative maintenance schedules, calibration cycles, and system certifications.
Ensure timely response to outages, equipment failures, and municipality escalations.
Conduct field audits and quality assurance inspections.

Regulatory & Evidentiary Compliance

Ensure all equipment meets state and municipal regulatory requirements.
Oversee proper documentation for calibration, maintenance logs, and chain-of-custody protocols.
Ensure systems comply with state statutes governing automated enforcement.
Partner with Legal and Compliance teams on audit requests or evidentiary inquiries.

Municipal & Stakeholder Partnership

Serve as operational point of contact for municipal clients within region.
Participate in client performance reviews and operational meetings.
Support contract renewals by ensuring service reliability and responsiveness.
Coordinate with Program Managers and citation processing teams to align field and back-office operations.

Performance Management & Metrics

Monitor KPIs including:
- Camera uptime %
- Mean time to repair (MTTR)
- SLA response compliance
- Preventative maintenance completion rates
- Safety and quality metrics
Drive corrective action plans when performance gaps are identified.
Prepare regional operational performance reports.

Workforce Planning & Development

Hire, train, and develop field technicians specializing in enforcement hardware and roadside infrastructure.
Ensure technicians maintain certifications related to electrical systems, radar/LiDAR calibration, and roadway safety.
Manage scheduling to support high-priority deployments and relocations.

Financial & Asset Oversight

Manage regional service budget including labor, fleet, parts, and subcontractors.
Oversee inventory control for camera systems, poles, cabinets, and supporting hardware.
Partner with Supply Chain on equipment forecasting and lifecycle replacement.

Safety & Risk Management

Enforce roadway safety protocols and traffic control standards.
Ensure compliance with OSHA and DOT requirements for roadside work.
Oversee fleet safety and safe driving practices.
Conduct safety audits and field risk assessments.

Qualifications

Required:

5–8+ years of field service operations experience
3–5+ years leading distributed technical teams
Experience supporting roadside infrastructure, traffic systems, or municipal contracts
Strong knowledge of SLA-driven service environments
Experience managing field safety in active roadway environments
Ability to travel 40–60% within region

Preferred:

Experience with automated enforcement systems (speed/red-light cameras)
Knowledge of radar/LiDAR calibration standards
Familiarity with municipal procurement and contract compliance
Electrical or ITS (Intelligent Transportation Systems) background
Lean / continuous improvement experience

Worker Type:

Regular

Number of Openings Available:

Aplyr's read

Elovate is a tech-driven HR innovator enhancing employee engagement, attracting professionals in proposal management, professional services, and technical implementation.
Synthesized from recent postings & public sources

What's promising

•Elovate offers cutting-edge solutions for improving workplace engagement and performance.
•The company is expanding, hiring diverse roles from tech to management.
•Focus on innovation attracts talent interested in transformative HR tech.

What to watch

•Limited public information about financial stability or long-term growth prospects.
•The niche focus on HR tech may limit broader market opportunities.
•Potentially high competition in the HR technology sector.

Why Elovate

•Elovate uniquely combines technology with HR to boost employee performance.
•The company emphasizes innovative approaches in employee engagement.
•Elovate's diverse role offerings suggest a dynamic and evolving work environment.

Aplyr’s read is generated by AI from public sources. Was it useful?