Trainee, Service Growth & Customer Satisfaction

Are you looking for an efficient kick-start for your career in a truly international and rapidly developing working environment? Begin your professional career path as part of Valmet!

Join Valmet as a Service Growth & Customer Satisfaction Trainee within our Services department in Lucca to contribute to initiatives aimed at understanding, measuring and improving customer satisfaction and service performance.

This project supports the continuous development of Valmet’s service offering, with a focus on improving customer experience and service performance across the service lifecycle.

The initiative provides exposure to a structured, international, and cross-functional environment, offering the opportunity to learn how service-related activities contribute to business performance and customer value.

What You’ll Do

• Support activities related to understanding and improving customer satisfaction and service performance

• Contribute to the development of a clear, measurable, and increasingly customer-oriented service approach, while building a solid understanding of service operations in a global industrial company.

• Working in collaboration with different internal teams within service, sales, and digital functions

• Learning experience in areas such as service design, data analysis, and process improvement.

Expectations for You:

We are looking for someone with:

• Currently enrolled in or recently graduated from a master’s degree in engineering (Industrial, Management, Mechanical), Business Administration, Service Design, or Industrial Management

• A strong analytical mindset, performance metrics and dashboards

• An educational background or interest in service processes and customer journey mapping

• High digital and IT proficiency, particularly with Microsoft 365 tools, Power BI, and Power Apps

• An interest or basic experience in project work and cross-functional collaboration

• Fluency in English and Italian

To succeed in this role

You are curious and have strong interest in service business, customer experience, and process improvement.

We also expect you to align with Valmet’s Leadership Principles - practical behaviors that guide how we lead, collaborate, and succeed together:

• Take accountability – Act with ownership, set clear expectations, and follow through.

• Lead with courage – Champion change, try bold ideas, and learn quickly.

• Build on trust – Listen to understand, be open, and create psychological safety.

• Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value.

We offer

6 months of paid internship and company canteen available.

You will join the Services department, an international and collaborative environment that encourages learning, knowledge sharing, and development. The team offers the opportunity to expand your skills while contributing to the continuous improvement of products and services that create value for customers.

In this role, you will collaborate with experienced stakeholders across service, sales, and operations, gaining exposure to real business topics, including performance indicators and customer-focused improvement initiatives.

You will learn:

• How service activities are structured and managed within a global industrial organization

• The fundamentals of customer experience and service performance measurement

• How data and KPIs support service analysis and improvement actions

• How to work effectively with cross-functional teams in an international setting

• Basic concepts of service design and process improvement

• How a customer-centric approach influences business and operational decisions

At Valmet, you’ll find an inspiring and supportive environment, ideal for junior talents eager to develop. You will work in an international, team‑oriented setting that encourages collaboration, innovation, and continuous improvement. We offer modern tools, local benefits, and access to multiple learning and development programs to help you grow your skills and career.

Want to know more?
Did we catch your interest?

You can apply by April 30th, 2026, by filling in our online application form.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. 

Join the team – and lead the way with us! 

www.valmet.com/careers