UKG Operations Lead

Role Summary

The UKG Operations Lead will be responsible for end-to-end management, governance, and optimization of UKG systems and operations. The role ensures accurate, compliant, and timely delivery of HR processes including Core HR, Payroll coordination, Time & Attendance, Talent modules, Reporting, and integrations, while leading system improvements and stakeholder engagement.

Key Responsibilities

UKG System Ownership & Operations

• Act as the primary owner of UKG platform operations across modules such as Core HR, Payroll integration, Time & Attendance, Recruiting, Onboarding, and Performance (as applicable).
• Ensure system data integrity, compliance, and audit readiness at all times.
• Drive day-to-day operational stability and issue resolution related to UKG.

Process & Stakeholder Management

• Partner closely with HR, Talent Acquisition, Payroll, IT, Finance, and business stakeholders to ensure seamless HR operations.
• Serve as the escalation point for complex system, data, or process issues.
• Review and optimize HR workflows within UKG to improve efficiency and user experience.

Change Management & Enhancements

• Lead configuration changes, upgrades, releases, and new module implementations in UKG.
• Coordinate UAT, documentation, and deployment of system enhancements.
• Drive standardization and simplification of HR processes through system automation.

Vendor & Compliance Management

• Manage UKG vendor interactions, support tickets, SLAs, and release communications.
• Ensure system compliance with statutory, regulatory, and internal policy requirements.
• Support audits by providing reports, data extracts, and process documentation.

Reporting & Analytics

• Oversee delivery of standard and custom UKG reports and dashboards for HR and leadership.
• Ensure accuracy and consistency of workforce data used for decision-making.
• Support ad-hoc reporting and data analysis requests.

Team Leadership & Governance

• Lead and mentor UKG/HRIS administrators or operations team members.
• Define SOPs, control mechanisms, and governance frameworks for UKG usage.
• Provide training and enablement to HR users and business teams.

Required Skills & Qualifications

• 6–10 years of experience in HRIS / HR Operations with strong UKG (UltiPro) exposure.
• Hands-on experience with UKG configuration, administration, and support.
• Strong understanding of HR processes, payroll interfaces, and compliance requirements.
• Experience working in large, matrixed organizations.
• Strong stakeholder management and communication skills.
• Excellent analytical, problem-solving, and documentation abilities.

Preferred Qualifications

• UKG Pro certification(s).
• Experience in IT/technology-driven organizations.
• Exposure to global HR operations and multi-country setups.
• Experience managing HRIS audits and large-scale system transformations.

Key Competencies

• Process excellence & attention to detail
• Ownership mindset & accountability
• Stakeholder and change management
• Data-driven decision making
• Compliance orientation