Engineer II, Field Service

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location: This is a field-based role supporting customers primarily across Belgium and the Netherlands. Travel of up to 40% is required, with regular customer site visits and occasional overnight stays.

Discover Impactful Work

Do you want to be a part of a company known to be a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry.

As a Field Service Engineer within the Laboratory Products Division, you will service a range of laboratory equipment including Biological Safety Cabinets (BSCs), Water Purification Systems, Centrifuges, and CO2 Incubators. You will provide responsive technical support and deliver on-site service solutions that help customers maximize the performance of their Thermo Fisher Scientific instruments.

A Day in the Life:

Perform field service activities in accordance with internal quality standards and customer regulations while delivering exceptional customer support and technical expertise.

What to expect:

• Perform on-site installations, validations, preventive maintenance, and repairs of laboratory equipment.

• Troubleshoot and resolve a broad range of technical issues of varying complexity.

• Coordinate service schedules with colleagues, service operations, and management in line with customer Service Level Agreements.

• Train and instruct customers on the safe and effective use of instruments.

• Provide proactive telephone and email-based technical support.

• Deliver an outstanding customer experience to drive satisfaction and loyalty.

• Support customers and colleagues both within and outside the primary region of responsibility.

• Generate timely and accurate service reports, expense reports, and related documentation.

• Identify and communicate sales opportunities to local account managers.

• Provide feedback to internal teams to improve documentation, procedures, and service processes.

Keys to Success:

Education

• Qualification or equivalent experience in Mechatronics, Electronics, Engineering, or a related technical discipline.

• Experience working in a high-tech service environment.

• Experience performing maintenance, troubleshooting, and repair activities on technical equipment.

• Experience working independently in a customer-facing field service role is advantageous.

• Strong analytical troubleshooting and problem-solving skills.

• Excellent hand-eye coordination and manual dexterity.

• Strong IT skills.

• Valid driving license.

• Excellent communication skills in English, both written and verbal.

• Customer-focused, service-minded, and professional approach.

• Strong organizational and administrative skills, including reporting and customer follow-up.

• Ability to work independently while remaining connected to a remote team environment.

• Commercial awareness and ability to identify business opportunities.

• Curiosity and willingness to stay current with technology and IT trends.

• Self-motivated with a desire to learn and take on new challenges.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability