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Mid-Level
Systems Administrator II
Confirmed live in the last 24 hours
Cision
Hyderabad, India
On-site
Posted March 31, 2026
Job Description
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
JOB SUMMARY:
A high-level technical resource responsible for administering, developing and maintaining Jira, Jira Service Manager and Confluence.
Supports the full life cycle of the ITSM platform implementation, development, integrations and process from strategy and design to training and delivery. Gather, document, and analyze business and technical requirements to improve system capabilities, user experience and automate process flows.
ESSENTIAL FUNCTIONS:
· Subject matter expert of Atlassian products, specifically Jira, Jira Service Manager and Confluence.
· Administration and development of Jira, Jira Service Manager and Confluence.
· Managing platform enhancements and workflow design requirements.
· Administering, configuring and developing capabilities to configure Atlassian products, including our ITSM (Jira Service Manager) to align with IT Service Management policy, process and procedures.
· Gathering requirements from service owners for new functionality, reports & automation.
· Understanding IT and business requirements with ability to create, test and deploy business rules and scripts that reflect these requirements.
· Configuring and administering the ITSM platform user interface, screen elements, workflows, mobile interfaces, plugins and branding.
· Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.
· Managing and administering ITSM users, groups, and all the various roles.
· Assisting the Service Catalogue Analyst in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal.
· Participate in the development, testing, deploying and updating of workflows.
· Configuring and maintaining application security across all modules and interfaces.
· Identifying integration requirements with external systems (e.g. SolarWinds, Splunk, SCOM, Ariba, etc.) and orchestrate IT automation.
· Administering ITSM applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports.
· Developing, building, testing, deploying and updating alerts and notifications using e-mail and other messaging capabilities within the platform.
· Ongoing maintenance that includes managing ITSM update sets, monitoring and actioning where necessary from the upgrade histories and status information.
· Ensuring the best performance from the system and troubleshooting and escalating system issues when they arise.
· Setting up and managing the use of social IT functionality within the platform.
· Acting as a subject matter expert for the ITSM platform and the various integrations into and out of the platform to other data sources and applications.
· Perform daily operational management and administration activities as needed.
· Producing reports and dashboards based on defined measures, metrics and key performance indicators.
· Recommending any improvements regarding the platform, processes or reporting.
· Ensuring policies are reflected in the way the platform is administered.
· Working closely with IT service owners and delivery leads to ensure the smooth delivery of IT solutions.
· Configuring and implementing ITSM scripts in the form of business rules, client scripts, UI actions and UI policies.
ADDITIONAL RESPONSIBILITIES:
· Participation in end user business needs requirements gathering reviews and workshops to determine technical scope.
· Contribute towards complex design and development projects.
· Support teams’ efforts by demonstrating a solid understanding of solutions.
· Basic project management for small projects.
· Solve complex technical proble
A high-level technical resource responsible for administering, developing and maintaining Jira, Jira Service Manager and Confluence.
Supports the full life cycle of the ITSM platform implementation, development, integrations and process from strategy and design to training and delivery. Gather, document, and analyze business and technical requirements to improve system capabilities, user experience and automate process flows.
ESSENTIAL FUNCTIONS:
· Subject matter expert of Atlassian products, specifically Jira, Jira Service Manager and Confluence.
· Administration and development of Jira, Jira Service Manager and Confluence.
· Managing platform enhancements and workflow design requirements.
· Administering, configuring and developing capabilities to configure Atlassian products, including our ITSM (Jira Service Manager) to align with IT Service Management policy, process and procedures.
· Gathering requirements from service owners for new functionality, reports & automation.
· Understanding IT and business requirements with ability to create, test and deploy business rules and scripts that reflect these requirements.
· Configuring and administering the ITSM platform user interface, screen elements, workflows, mobile interfaces, plugins and branding.
· Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.
· Managing and administering ITSM users, groups, and all the various roles.
· Assisting the Service Catalogue Analyst in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal.
· Participate in the development, testing, deploying and updating of workflows.
· Configuring and maintaining application security across all modules and interfaces.
· Identifying integration requirements with external systems (e.g. SolarWinds, Splunk, SCOM, Ariba, etc.) and orchestrate IT automation.
· Administering ITSM applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports.
· Developing, building, testing, deploying and updating alerts and notifications using e-mail and other messaging capabilities within the platform.
· Ongoing maintenance that includes managing ITSM update sets, monitoring and actioning where necessary from the upgrade histories and status information.
· Ensuring the best performance from the system and troubleshooting and escalating system issues when they arise.
· Setting up and managing the use of social IT functionality within the platform.
· Acting as a subject matter expert for the ITSM platform and the various integrations into and out of the platform to other data sources and applications.
· Perform daily operational management and administration activities as needed.
· Producing reports and dashboards based on defined measures, metrics and key performance indicators.
· Recommending any improvements regarding the platform, processes or reporting.
· Ensuring policies are reflected in the way the platform is administered.
· Working closely with IT service owners and delivery leads to ensure the smooth delivery of IT solutions.
· Configuring and implementing ITSM scripts in the form of business rules, client scripts, UI actions and UI policies.
ADDITIONAL RESPONSIBILITIES:
· Participation in end user business needs requirements gathering reviews and workshops to determine technical scope.
· Contribute towards complex design and development projects.
· Support teams’ efforts by demonstrating a solid understanding of solutions.
· Basic project management for small projects.
· Solve complex technical proble
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