Analyst, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Account Management

Overview

· This position offers the opportunity to manage all aspects of the Mastercard relationship supporting the key account manager for a regional bank in Southeast Asia.
· The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer and Mastercard.
· The ideal candidate will be one with strong execution focus, preferably possess Payments/ Cards from an Issuing / Acquiring/ Network experience.

Role
· Support the development and execution of annual account plans and objectives.
· Assist in managing customer accounts and support account growth initiatives through regular engagement and business reviews.
· Build and maintain strong working relationships with key decision-makers at customer banks and internal Mastercard stakeholders.
· Manage contractual commitments and obligations from long-term partnership commitments.
· Coordinate cross-functional team participation in support of customer objectives.
· Conduct market research, competitor analysis, and opportunity assessments to support customer growth and loyalty initiatives.

All About You
· Minimum 2 years of experience in Account Management, Customer Relationship Management, Business Development, Product Management, or a related field.
· Excellent client-facing, stakeholder management, and interpersonal skills.
· Solution-oriented and results-driven with a strong customer focus.
· Strong project management, analytical, problem-solving, and planning capabilities.
· Excellent communication, relationship-building, and negotiation skills.
· Ability to manage multiple priorities and work effectively in a fast-paced environment.


Corporate Security Responsibility

Responsibilities
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

· Abide by Mastercard’s security policies and practices;
· Ensure the confidentiality and integrity of the information being accessed;
· Report any suspected information security violation or breach, and
· Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.