Account Management Analyst

Job Title

Account Management Analyst

Job Description Summary

Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.

Job Description

Other professional qualifications required for filling the position:

• BSC/MSC degree required
• 1 year data processing or real estate operation experience in international environment is required

Foreign language skills required for filling the position:

• English language upper intermediate
• Knowledge of any other European language is an advantage

Required skills for filling the position:

• Strong IT literacy
• Intermediate MS Office
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Strong analytical mindset
• Able to work independently and in a team
• Strong work ethic
• Flexibility during times of change
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proactive, enthusiastic and willing to learn

Responsibilities of the jobholder:

• Comply with all Client and Cushman & Wakefield internal processes and data quality controls
• Delivering the contracted service level

Regular tasks:

Daily and other BAU tasks to deliver:

• Reading real estate leases and associated documents to record information regarding payments, critical dates, and responsibilities or comparing legal documents and/or abstraction form with the abstracted data or the lease data recorded in the system as per process documentation
• Maintenance of property databases
• Efficient management of own workload and ability to support other teammates in their workload
• Managing and being part of the back-up system within the team
• Supporting the maintenance of BAU process documents relating their job
• In an account management role, liaising directly with the client to respond to new lease or amendment requests, flagging / resolving queries and supporting reporting requirements
• Driving contract performance reporting (KPIs) as part of client quarterly business review cycle
• Challenging anomalies / nuances in the data and proactively following up to resolve data issues. Awareness of potential areas of risk in the data management process.
• Ensuring timely and accurate account billing

 

 

 

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

 

INCO: “Cushman & Wakefield”