JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Receptionist

What this job involves:

As the welcoming face of JLL at our client's site, you'll create a single visual point of contact that sets the tone for every visitor's experience. This role is about more than greeting guests—it's about representing both JLL and our client's values through genuine hospitality, meticulous attention to detail, and proactive service delivery. You'll serve as the primary interface between internal operations and clients, ensuring every interaction reflects excellence and professionalism. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this role embodies that commitment through daily service excellence. You'll manage visitor registration, coordinate meeting room logistics, provide office support services, and collaborate closely with facilities management, technology, and building services teams to create seamless experiences. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work with diverse teams to deliver exceptional service. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll have opportunities to develop your skills while contributing to a culture that prioritizes professionalism, inclusivity, and outstanding customer experiences. This position requires someone who thrives in dynamic environments, takes pride in exceeding expectations, and approaches each day with energy, flexibility, and a genuine passion for customer service.

What your day-to-day will look like:

• Enthusiastically welcome all visitors to the client site, walking them through the registration process, keeping them updated about their host's arrival, and ensuring their needs are met throughout their visit

• Ensure all visitors are correctly registered and issued security passes in accordance with client security standards, tracking guests, vendors, and visiting employees using Resource Scheduler

• Process and manage conference room bookings, capturing all booking data within prescribed timescales and conducting daily checks to ensure rooms are clean, tidy, and fully operational

• Coordinate meeting room logistics including furniture adjustments, catering orders and delivery, refreshment preparation, and first-line audio-visual equipment support

• Answer phones professionally in alignment with the client's global standards and serve as a knowledgeable resource about all reception services available

• Maintain the reception desk, waiting areas, and meeting rooms to the highest standards of presentation, reflecting both JLL and client brand excellence

• Manage incoming and outgoing courier services, packages, and mail distribution while procuring and organizing pantry supplies and stationery

• Coordinate security access cards for employees and vendors, book transportation in line with client policies, and stay current on procedural changes and office projects affecting service delivery

• Collaborate proactively with facilities management, technology teams, and vendor partners to deliver seamless, integrated service experiences while wearing client-approved uniform and name badge that represents professional standards

Required qualifications:

• Demonstrated passion for customer service with the ability to create warm, genuine connections with diverse visitors and stakeholders

• Strong problem-solving skills with the capacity to handle ambiguity and resolve complex situations effectively while maintaining composure under pressure

• Proven ability to work independently while maintaining a self-motivated, confident, and energetic approach to all responsibilities

• Exceptional stress management skills with the ability to effectively navigate high-pressure situations while delivering consistent service excellence

• Excellent verbal and written communication skills in English and the local language, with strong presentation abilities and attention to detail

• Flexibility and adaptability to respond quickly to rapidly changing situations and shifting priorities throughout the day

• Goal-oriented mindset with demonstrated ability to focus on meeting performance targets and service level standards

• Solid understanding of health and safety policies, including hygiene standards, fire regulations, and the ability to record incidents and maintain equipment compliance

• Team player mentality with commitment to a "Firm First" mindset that prioritizes organizational goals and cross-functional collaboration

Preferred qualifications:

• Prior experience in facilities management, hospitality, corporate reception, or related customer-facing roles

• Additional language proficiency beyond English and the local language to serve diverse visitor populations

• Familiarity with visitor management systems, room booking platforms, or similar workplace technology tools

• Demonstrated track record of maintaining strong client relationships with a proactive and professional approach to customer experience

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

56,500.00 – 56,500.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.