Polk Auto Solutions Customer Success Intern

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more.

At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful.

The Team: The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation and internal and external communication, we ensure positive customer outcomes.

The Impact: The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results.

What’s in it for you: This position will participate in internal and external client calls, will have exposure to all facets of the SGPI Mobility business: Customer Success, Sales, Product and Production teams.

Responsibilities:

• Report organization and management
• Cleanup and organization of our customer database
• Meeting attendance, compiling recaps and action items for team efficiency
• Internal workflow setup and organization

What We’re Looking For:

•            Working towards but not limited to a Bachelor’s or Master’s degree in Business, Marketing,         Economics

•            Strong written and oral communication skills

•            Detail-oriented, driven by organization and efficiency

•            Strong communication skills

•            Strong critical thinking and problem-solving skills

•            An aptitude to learn and adapt quickly in a rapidly changing environment

•            The ability to build strong working relationships in a collaborative setting

•            Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word)

•            Experience in navigating and posting content to various social media platform

•        Entry-level candidates encouraged to apply

At Kensho, we pride ourselves on providing top-of-market benefits, including:  

•  Medical, Dental, and Vision insurance   

• 100% company paid premiums  

• Unlimited Paid Time Off  

• 26 weeks of 100% paid Parental Leave (paternity and maternity)  

• 401(k) plan with 6% employer matching  

• Generous company matching on donations to non-profit charities  

• Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences  

• Plentiful snacks, drinks, and regularly catered lunches  

• Dog-friendly office (CAM office)  

• Bike sharing program memberships  

• Compassion leave and elder care leave  

• Mentoring and additional learning opportunities  

• Opportunity to expand professional network and participate in conferences and events 

Recruitment Fraud Alert:

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We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives. Kensho is headquartered in Cambridge, MA, with an additional office location in New York City. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.