Customer Success Manager

Confirmed live in the last 24 hours

SmartBear

Galway, Galway, Ireland

Hybrid

Posted April 23, 2026

Job Description

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

Customer Success Manager

Proven CSM track record - Enterprise SaaS experience with complex, multi-stakeholder accounts
Commercial acumen - Confident articulating ROI and value at exec and VP level
QA/testing familiarity - Exposure to software quality, testing practices, or the SDLC

SmartBear is hiring a Customer Success Manager to join our EMEA team in Galway, working with enterprise accounts across our Test Management and Functional Testing portfolio. This is a high-touch role for a CSM who is confident managing complex relationships, articulating business value, and driving retention and growth across a strategic account base.

You will be the primary point of accountability for a defined portfolio of accounts — building trusted partnerships with engineering and QA leaders, running outcome-focused business reviews, and ensuring customers achieve measurable value from SmartBear’s solutions. Familiarity with software testing or quality engineering will help you engage credibly from day one, but your CS fundamentals and commercial instincts are what will make you successful in this role.

Successful candidates are required to be on site in the Galway office a minimum of 3 days per week.

What you'll do:

Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of accountability for customer health, satisfaction, and retention.