Supervisor, BPS Operations Processing

Supervisor

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

• The GAA Supervisor is responsible for overseeing daily operations of the Global Asset Administration team, ensuring accuracy, completeness, and timeliness of global loan and securities data.
• The role involves team leadership, process governance, issue resolution, and coordination with cross-functional teams such as Reconciliation, Settlements, and Client Services.

About the team: 

• We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include – Loan syndication, capital market, private debt, and middle market.
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.

What you will be doing:

1.Operational Oversight

• Supervise day-to-day GAA activities, including:
• Maintenance of global loan and securities data (rates, maturities, commitments, payment schedules)
• Processing of global transactions across loans, securities, and liabilities
• Activation/deactivation of facilities and updates to asset-related information
• Ensure all deliverables meet defined SLAs and quality standards
• Monitor daily checklists, workflows, and queue management

2. Team Management & Leadership

• Provide direct supervision to analysts, including:
• Task allocation, prioritization, and workload balance
• Regular quality checks and performance monitoring
• Conduct performance discussions, goal setting, and coaching
• Develop team capability through training and knowledge sharing
• Address performance, attendance, and disciplinary matters

 3. Quality Control & Risk Management

• Ensure all updates/adjustments are supported with proper documentation
• Perform periodic quality checks and enforce audit controls
• Escalate and resolve high-risk or complex issues
• Ensure compliance with internal policies, regulatory standards, and client SLAs

What you will need:

• Bachelor’s degree or the equivalent combination of education, training and work experience.
• 10+ yrs work experience in financial services.
• Proven ability to manage quality and accuracy of deliverables, ensuring timely completion for both self and team.
• Strong written and verbal communication skills, with the ability to interact effectively with internal teams, management, and clients.
• Candidate should be flexible to support business in extended hours.

• Good knowledge in MS-excel.

Added bonus if you have:

• Experience of Loan syndication and financial services.
• Fluent in English
• Excellent communicator – ability to discuss concerns and issues with other support team.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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