Last Mile Sr Regional Manager, Amazon Logistics

Are you interested in shaping Amazon's Last Mile Transportation team? Do you want to manage a complex network of last-mile partners, expanding and managing a hybrid Amazon Logistics (AMZL) operation, offering best-in-class performance indicators, and managing a talent team to promote constant improvements? Do you have a strong passion for continuous improvement and strive to provide great service at the right costs?

Amazon Logistics (AMZL) in Brazil is in an exciting phase of growing its large-scale logistics network, dealing with the most difficult last-mile challenges and areas of opportunity in terms of cost, service and quality, seeking a highly qualified and motivated person to act as Senior Regional Operations Manager to promote the expansion of the EDSP (External Delivery Service Provider) Program. EDSP is a hybrid Amazon Logistics operation that uses last-mile partner companies that operate regionally to deliver Amazon packages through the use of the main AMZL technologies and processes, seeking the best service in the category to our clients in Brazil. This EDSP Regional Leader vacancy may be based in Curitiba, Canoas, or Brasília.

At Amazon, we're working to be the most customer-centric company in the world. We also value equal opportunities for employees. We continue to strive for diversity, equity, and inclusion (DEI).

Key job responsibilities
- Manage a pool of ~50 last mile EDSP operational nodes.
- Build strong partnerships with field operations leaders from other areas, accelerating the resolution of problems that can cause spam in the last mile and in other areas of operations.
- Innovate to improve the customer experience and remove costs from our network.
- Analyze and resolve operational barriers focusing on understanding root causes.
- Seek ways to optimize our network and operations through continuous benchmarking with colleagues from other countries.
- Build new mechanisms and metrics that help streamline daily operations.
- Act effectively in various organizations, including field operators, support teams, and technology product managers.

A day in the life
The day of a Regional Operations Leader in the EDSP area will be dynamic, alternating (1) operational activities, such as Gembas and managing the routine of their team and partners, (2) tactical activities, such as building mechanisms for operational efficiency, and (3) strategic, such as active participation in strategic planning cycles for the expansion and consolidation of the network of EDSPs partners. It is important to inform that the regional leader must travel +30% of his time, in order to allow proximity to partners and easy identification of opportunities for operational improvement.

Basic Qualifications

- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
- Experience with performance metrics and process improvement and Lean techniques
- Experience in full-life cycle recruiting
- Experience in an operational role
- Work a flexible schedule including weekends, nights, and holidays
- Experience in communication and presentation skills, both written and verbal in Portuguese & English
- Travel up to 30% of the time

Preferred Qualifications

- Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing
- Experience in managing multiple, competing priorities simultaneously
- Experience in managing large multicultural teams

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