About the role
We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
Are you relentless, curious, and customer-obsessed? We're searching for a passionate and adaptable individual to join our specialist frontline operations team in Hull for a fixed 6-month fixed term contract. You'll be providing crucial AML support during a period of growth, playing a vital part in maintaining our operational stability and protecting our customers. If you're team-spirited and ready to jump in where you're needed most, we'd love to talk.
What you will do...
- Monitor and process the front-end Customer Due Diligence (CDD) queue, ensuring cases are prioritised and handled within agreed SLAs.
- Clear the backlog of outstanding Periodic Review cases, bringing our customer portfolio up to current standards.
- Conduct interim ongoing monitoring, including the review and escalation of World-Check 1 (WC1) alerts.
- Execute flexible, ad-hoc CDD reviews and remediation casework to maintain compliance standards.
- Assist with complex or high-risk case investigations as required.
- Support a seamless handover to permanent hires by documenting processes and ensuring adherence to policies.
What you will bring...
- A customer-obsessed mindset with a passion for doing the right thing.
- A relentless curiosity and an eagerness to learn about AML and financial crime.
- An ambitious and team-spirited attitude, always ready to help colleagues.
- The adaptability to get to grips with new systems and processes quickly.
- An analytical mind with a great eye for detail and strong organisational skills.
- A collaborative approach with excellent communication skills.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
Aplyr's read
Dojo is an EdTech innovator bridging communication gaps in education, attracting professionals passionate about enhancing classroom engagement through technology.
What's promising
- •Strong focus on improving classroom engagement through innovative technology.
- •Opportunities in diverse roles from tech to customer success.
- •Expanding international presence with roles in multiple European markets.
What to watch
- •Highly competitive EdTech market with numerous established players.
- •Potential for role overlap due to broad job categories.
- •Limited public information about long-term financial stability.
Why Dojo
- •Focuses on connecting teachers, students, and parents seamlessly.
- •Offers a platform specifically designed to improve classroom behavior.
- •Combines educational technology with a strong emphasis on communication.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Dojo
ClassDojo is an educational technology company that connects teachers, students, and parents through a communication platform designed to improve classroom behavior and engagement.
