Serivce Account Manager

 

THE ROLE

As a Service Account Manager (SAM), you will be the strategic architect of the customer experience for Everpure’s most enterprise-level accounts. Your mission is to transform complex service requirements into seamless value realization, acting as a high-impact advocate who bridges the gap between our customers and our internal Engineering, Sales, and Support teams. By deeply understanding your customers' environments, you will proactively drive system health and personalize their journey on the Everpure Platform. This is a high-visibility role where your ability to cultivate trusted relationships directly ensures long-term loyalty and business growth.

WHAT YOU’LL DO

• Orchestrate Global Service Delivery: Own the end-to-end service relationship for strategic accounts, overseeing onboarding, support engagements, and capacity planning to ensure customers maximize the ROI of their Everpure investment.
• Drive Proactive Incident Management: Reduce support friction by identifying technical risks and delivering comprehensive root cause analyses (RCA) and resolution strategies that maintain optimal system health and uptime.
• Act as a Strategic Advocate: Serve as the primary conduit between the customer and Everpure’s product leadership, translating customer feedback into actionable insights for Product Management and Engineering to influence future roadmaps.
• Execute Strategic Business Reviews: Lead quarterly operational and executive management reviews that align Everpure’s technology with the customer’s business priorities, driving increased contract value and long-term brand advocacy.
• Facilitate Operational Excellence: Coordinate complex implementations and migrations within change control windows, ensuring high-quality deployments that meet rigorous enterprise standards.

WHAT YOU BRING

• Strategic Relationship Management: Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success and resolve critical escalations at the executive level.
• Communication & Presentation Excellence: Mastery in articulating complex technical issues to both technical and non-technical audiences, with a focus on translating technical performance into clear business impact.
• Project & Change Leadership: Expert organizational and project management skills, with the ability to manage multiple high-stakes accounts while coordinating technical implementations and risk assessments.
• Industry & Domain Expertise: Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors, enabling you to provide best-practice guidance on environment health and roadmap initiatives.

 

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