About the role

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Software Engineer Global supporting Southwest’s AI Platforms Pod, you’ll help build and maintain the cloud‑based services and automation that power the Company’s AI and machine learning capabilities. This role focuses on developing secure, well‑tested software that enables internal Teams to build, deploy, and operate AI solutions more quickly and reliably. You’ll work hands‑on with backend services, APIs, and event‑driven integrations, while applying AWS fundamentals, CI/CD pipelines, and Infrastructure as Code to improve release stability and developer velocity. With a strong emphasis on observability and operational readiness, you’ll help ensure platform services are easy to monitor, troubleshoot, and scale as usage grows. This role offers a solid foundation for engineers who want to grow their cloud and platform skills while contributing to the core systems that enable innovation across Southwest’s AI ecosystem.

Responsibilities

Apply knowledge and skills of software development and testing effectively to solve a range of problems
Work alongside other engineers on the team to elevate technology and consistently apply best practices
Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
Document each aspect of a system or application as a reference for future upgrades and maintenance
Determine and assess the needs of the user and then create software to meet the requirements
Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
Work in an agile environment to deliver high-quality software
Prepare and install solutions by determining and designing system specifications, standards, and programming
Mentor junior members on the team
Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems
Intermediate knowledge of at least one required programming language
Ability to partner, communicate, and negotiate with various Technology or partner Teams
Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
Ability to mentor others to do the same
Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences

Education

Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

Required: Intermediate-level experience, fully functioning broad knowledge in software engineering
- 2-5 years of relevant work-related experience
- Backend development fundamentals + REST/event APIs
- AWS development (IAM basics, S3, compute, networking fundamentals)
- IaC and CI/CD fundamentals
- Observability basics (logs, metrics, dashboards) and debugging
- Data integrations (Kafka/Kinesis) and storage patterns
- Unit/integration testing and code quality practices

Preferred: Experience in:
- Performance testing
- Internal developer platform concepts
- Containers (Docker) and EKS basics
- Security best practices (KMS, secrets)
- SageMaker/Bedrock familiarity

Other Qualifications

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.
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Aplyr's read

Southwest Airlines thrives on a low-cost, customer-centric model, attracting employees who value efficiency and a dynamic work environment.
Synthesized from recent postings & public sources

What's promising

•Southwest Airlines offers competitive salaries and benefits, attracting talent in a competitive industry.
•The airline's strong focus on customer service creates a positive work culture.
•Southwest's extensive domestic network provides diverse career opportunities in various locations.

What to watch

•The airline industry faces volatility due to fluctuating fuel prices and economic downturns.
•Southwest's low-cost model may limit resources for employee development.
•Intense competition from other low-cost carriers can impact job security.

Why Southwest Airlines

•Southwest Airlines is known for its no-frills service, simplifying operations.
•The company maintains a unique open seating policy, enhancing boarding efficiency.
•Southwest's employee-first culture is reflected in its consistently high workplace satisfaction ratings.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Southwest Airlines

Southwest Airlines

southwest.com

View company

Southwest Airlines is a major American airline known for its low-cost fares and no-frills service. It operates more than 4,000 flights daily to over 100 destinations across the United States and near-international locations.