Workplace Experience Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Experience (WE) Coordinator will be a dynamic, customer service-focused person who works fast, and strives to assist each studio and office in creating the very best and well-kept environment possible to attract and retain passionate team members and help produce and support the best games. You will assist with the day-today operations of the Client in Bogotá office including facility upkeep and maintenance, guest relations, visitor management, shipping & receiving, employee services, event coordination, simple graphic design and administrative responsibilities.

Responsibilities

• Service Now Ticket Management. Review, respond and assign help tickets to the appropriate avenue.

• You will guide office programs and oversee vendor contractors who may hold responsibilities for activities.

• You have knowledge and implementation of web-based programs to manage weekly newsletters, office flyers and invitation systems.

• Occasional weekend work to oversee vendor work.

• Respond to all inquiries and complaints; ensure quality service delivery to every employee; follow up with employees to ensure complete customer satisfaction.

• Submit accurate help tickets to property management for repairs or attention requires outside realm of skills and responsibilities.

• Sources vendors for employee events, services, and maintenance.

• Prepare for new hires, Assisting PP as needed to set up for orientation sessions, providing tours, and setting up new hire desks.

• Coordinate with Day Porters to manage inventory at kitchens, printers and supply alcoves.

• Manage event support responsibilities to include coordination with IT for A/V purposes, furniture set-up and tear down, food and beverage set-up, and vendor coordination.

• Responsible for WE receipts and invoices to submit to WE Manager or Accounts Payables.

Qualification and Requirements

• Associates Degree or equivalent in a related field

• 3 to 5 years of administrative or hospitality field experience

• Task management (Overseeing multiple tasks/projects simultaneously and maintaining a high level of output).

• Listen and learn(Assess priorities quickly, and become proficient in protocol, culture and processes)

• Go beyond established framework; look for new ideas and creative solutions to overcome challenges

• Work in a team environment with a customer service focus.

• Office technology (Intimately familiar with Internet Tools and proficiency in Word, Excel, Outlook, Ticketing Systems, Mail Chimp, Google Docs, Survey Monkey, Green Envelope, Bright Author and Photoshop)

• Handle confidential information

• Manage clients' timelines/deadlines.

• Vendor management skills (Be at ease asking for deliverables on the phone, and giving refunds and credits); able to bring vendor relations to strategic end.

• Creative-thinking; propose and then complete approved processes, and resolve issues as they arise within all company policies and best practices.

Location:

On-site –Bogota, COL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.