Virtual Student Success Coach Coordinator - SY 26-27

Position Overview 

The Student Success Coordinator serves as the strategic and operational lead for student engagement, attendance, and success programming across JCA of Ohio, VPA of Ohio, and PCA of Ohio. This role ensures the consistent implementation of high-quality Student Success systems across all three schools, aligning to network expectations while adapting to each school’s unique student population. 

As a member of the administrative leadership team, the coordinator oversees Success Coaches, leads and develops onboarding and engagement programming, and partners closely with school leadership to remove barriers to student achievement. This role requires strong cross-school leadership, data-driven decision-making, and the ability to build systems that drive measurable improvements in attendance, persistence, engagement, and academic outcomes. 

Key Responsibilities 

Leadership & Program Oversight 

• Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation  
• Directly supervise and manage Success Coaches across JCA, VPA, and PCA, including hiring input, onboarding, coaching, and performance management 
• Supervise and develop Success Coaches, including coaching, feedback, and performance management  
• Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks  
• Lead and manage re-enrollment efforts across all three schools, ensuring a coordinated, data-driven approach to retaining students year over year  
• Partner with school leadership and Operations to execute re-enrollment campaigns, including communication plans, outreach to undecided/unknown families, and tracking of return intent 
• Act as a mentor and role model for staff, building a culture of accountability and student-centered support  
• Step in to support or backfill coaching responsibilities as needed  

Onboarding & Early Engagement 

• Lead the design and execution of a comprehensive onboarding experience for all new students and families  
• Ensure consistent implementation of welcome calls, including expectations setting, relationship building, and early barrier identification  
• Oversee and support the facilitation of live Orientation sessions for students and families, ensuring high attendance and engagement  
• Develop and implement Parent University sessions to equip families with tools, resources, and confidence to support student success in a virtual environment  
• Establish clear onboarding milestones (e.g.,  welcome call, first login, orientation completion, first assignment submission, live session attendance) and ensure accountability across teams  
• Design and maintain tracking systems to monitor new student engagement, participation, and early risk indicators  
• Analyze onboarding data to identify trends, gaps, and opportunities for improvement across schools  
• Partner with Enrollment, Operations, and Academic teams to ensure a seamless transition from enrollment to active academic engagement  
• Implement proactive outreach strategies for students who do not engage within the first days/weeks of enrollment 

Student Engagement  

• Lead the development and execution of tiered outreach and intervention systems   
• Oversee identification of disengaged students and ensure timely, effective interventions and Success Plan implementation  
• Partner with Principals, Counselors, and staff to address academic, attendance, and behavioral barriers  
• Ensure alignment between engagement efforts, re-engagement strategies, and graduation pathways  
• Support implementation of PBIS and other student motivation/recognition systems  

Cross-School Systems & Alignment 

• Ensure consistent processes, expectations, and communication across JCA, VPA, and PCA  
• Standardize best practices while allowing for school-level customization  
• Serve as the primary escalation point for student success and engagement concerns  
• Collaborate with the Executive HOS to align strategy, priorities, and outcomes across schools  

Data & Accountability 

• Monitor and analyze student engagement, attendance, and performance data across all schools  
• Track and report key metrics, identifying trends and areas for improvement  
• Drive data-informed decision-making and continuous improvement cycles  
• Ensure accurate data entry and integrity within systems (e.g., PowerSchool and other platforms)  

Staff Operations & Support 

• Oversee daily workflow and task management for the Success Team  
• Ensure clear communication of priorities, deadlines, and expectations  
• Support staff evaluations through data collection, observation, and feedback  
• Facilitate team meetings, professional development, and training  

Qualifications 

• Bachelor’s Degree in Education, Social Services, or related field (required)  
• 4+ years of experience in a K–12 educational setting (virtual experience preferred)  
• Demonstrated experience leading teams and managing programs  
• Strong knowledge of student onboarding, student engagement strategies, and intervention systems  
• Proficiency in Microsoft Office and Google Suite  
• Ability to analyze data and translate insights into actionable plans  
• Excellent communication, organization, and critical thinking skills  
• Ability to manage multiple priorities across schools in a fast-paced environment  
• High level of professionalism, discretion, and sound judgment  

 Key Competencies 

• Systems thinker with the ability to scale and align practices across multiple schools  
• Strong people leader with experience developing and managing high-performing teams  
• Data-driven and results-oriented with the ability to translate insights into action  
• Strong project management skills, including the ability to plan, execute, and monitor multiple initiatives simultaneously across schools  
• Ability to manage timelines, prioritize competing demands, and ensure follow-through on key deliverables  
• Highly organized with strong attention to detail and operational execution  
• Relationship builder who can collaborate effectively across teams and functions  
• Proactive problem-solver with the ability to anticipate challenges and drive solutions 

Impact of the Role 

This role is critical to ensure that all students across JCA, VPA, and PCA are consistently engaged, supported, and progressing toward academic success. The Student Success Coordinator directly impacts student retention, attendance, and achievement by building strong systems, developing staff capacity, and ensuring every student has a clear path to success. 

About Us

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

&l