About the role
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Customer Care Advisors make the first call to a borrower after their home solutions project is complete, and act as the trusted guides who help the borrowers understand and successfully manage their GoodLeap loan.
This is not a passive customer service role. CCA's run structured outbound call campaigns, enroll customer in autopay programs, have consultative conversations about additional financial products, and handle customer concerns that require real judgement and documentation. CCA's work across multiple platforms simultaneously - managing live calls, updating records in real time, and consistently hitting measurable performance targets.
Real Growth Path
Customer Care Advisors who master the product knowledge and hit their numbers in this role have a clear path into team lead, escalation specialist, and financial product specialist tracks. High performers also have the opportunity to pursue their NMLS license and grow into a Licensed Loan Officer role — a career track that GoodLeap actively supports and invests in. GoodLeap promotes from within and the structured training you receive from day one is designed with that growth in mind.
Aplyr's read
GoodLeap is a fintech leader in sustainable energy financing, attracting talent in software engineering, product management, and financial services.
What's promising
- •GoodLeap focuses on the growing renewable energy market, offering stability and growth potential.
- •The company invests in advanced technology, hiring AI and software engineers for innovation.
- •GoodLeap's diverse roles suggest opportunities for career advancement in fintech and sustainability.
What to watch
- •The niche focus on solar financing may limit broader financial sector opportunities.
- •Rapid growth could lead to organizational challenges and resource strain.
- •Limited public information about company culture and employee satisfaction.
Why GoodLeap
- •GoodLeap specializes in financing for solar energy, a distinct niche in fintech.
- •The company integrates advanced AI in payment solutions, setting it apart technologically.
- •Strong emphasis on sustainability aligns with global environmental goals, appealing to eco-conscious professionals.
Aplyr’s read is generated by AI from public sources. Was it useful?
About GoodLeap
GoodLeap is a financial technology company that provides sustainable financing solutions for residential and commercial solar energy systems.
