Front Office Receptionist - Soho House Istanbul

We are looking for a “Front Office Receptionist” with the qualifications below:

Qualifications:

• Detail oriented
• Fluent in Turkish & English
• Organization kills
• Ability to multitask and work in a fast-paced environment
• A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
• A complete understanding and ability to provide the service delivery expected by guests and Soho House members
• Ability to work well under the pressure of coordinating many requests at any given time
• Being approachable and reliable
• Ability to be flexible as the job changes
• Ability to work flexible hours, including weekends, holidays if necessary
• Knowledge of Opera PMS System
• Spoken and written fluency in English and in Turkish

Job Description:

• Responsibility for the care of hotel guests throughout their visit
• To use own initiative and to personally take any action appropriate to deliver a first class service
• Responsibility for check-in, concierge duties and check-out
• To meet, greet and bid farewell to all guests – with a smile and making eye contact
• To escort guests to their room whenever possible and taking their luggage
• Take responsibility for the presentation of the front of house
• Fully understand and operate the telephone systems
• Fully understand and operate the hotel property management system
• Assist Reservation Team with hotel enquiries and reservations
• Ensure good communication with all departments with guest’s special requests and feedback whether good or bad
• To be fully familiar with the hotel layout
• Accountable for the Reception cash handling issues
• To have a basic knowledge of the surrounding area in order to assist guests with their queries
• To have a good product knowledge in order to increase sales whenever possible
• To fully understand the bedrooms layout as well as their features and equipments