About the role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Order Handling Manager__
Your role and responsibilities
In this role, you will have the opportunity to provide customer support and order-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.
The work model for the role is: hybrid, 4 days in the office and 1 day WFH
This role is contributing to the ELSB / ELSP commercial operations function in the Americas. Main stakeholders are Hub Leadership, Marketing and Sales, regional leaders and customers.
You will be mainly accountable for:
Focusing on achievement of defined targets:
Strict execution of Cancellation and Returns policy for Regional distribution Centers.
Support Order Handling Manager with Feeder Factory audit and control of Customer Service policies.
Monitor and drive performance of Order fulfillment KPIs including: manual Order entry, Order cycle time, Case resolution time, Cancellation reductions and other opex targets.
Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
Acting as the first point of contact for Distributors and OEM's.
Supporting efficient customer communication by utilizing specific commercial communication tools (PowerBI and Salesforce).
Qualifications for the role
You are engaged in Customer Service and Operations with and interest in the Electrification market
You have 2+ years of experience in order Handling and Customer Service roles
Highly adept in Order Fulfillment processes with an interest of working with Business Intelligence tools to enhance customer experience.
You are at ease communicating in English both written and verbal
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Aplyr's read
ABB blends cutting-edge robotics and automation with a commitment to sustainability, attracting tech-driven professionals eager to shape the future of industry.
What's promising
- •ABB is a leader in industrial automation, offering robust career growth in a future-focused sector.
- •The company's commitment to sustainability aligns with global environmental priorities, appealing to eco-conscious professionals.
- •ABB's diverse roles, from engineering to legal services, provide varied career paths.
What to watch
- •The complexity of ABB's global operations may lead to bureaucratic challenges.
- •Frequent restructuring can create uncertainty about job stability.
- •Limited public information about work-life balance at ABB.
Why ABB
- •ABB's integration of robotics with electrification is a key differentiator in industrial innovation.
- •The company's global presence offers international career opportunities and exposure.
- •ABB's focus on sustainable solutions differentiates it from traditional industrial firms.
Aplyr’s read is generated by AI from public sources. Was it useful?
About ABB
ABB is a global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The company operates in robotics, automation, and electrification.