Hotel Concierge (MAUI) - Sales & Activities

Hotel Concierge (MAUI) - Sales & Activities

Do you love meeting people from around the world?  Helping people create the most memorable experiences and lifelong memories. Then this job is for you!

This position is based on the Island of Maui - primary Kihei, HI. You must be living on island to be considered for this position. If interested, you must complete an online application.

Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking a Concierge Sales Agent. Our Concierge Sales Agents will serve as Ambassadors of Aloha to help our guests experience our beautiful Island in ways they will never forget.  As a Concierge Sales Agent you will be working closely with our guests to book their activities and tours while they are on the Island of Maui.  You may also be booking tours and activities on the neighbor islands for our guest depending on their travel needs. 

Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years.

Please note: Your New Hire Onboarding and Al Desk training for this position will be done remotely, additional training will be completed at a hotel concierge desk. Therefore, access to a computer or laptop plus internet is preferred but not required.

Location: Primary work location will be WorldMark Kihei. Desk coverage may be needed at hotel concierge desk locations in Lahaina. Management to determine desk schedule assignment.

Qualifications:

·         Prior experience in sales and/or customer service (1-3 years preferred)

·         Experience in working within the tourism/hospitality/travel field

·         Exceptional sales and customer service skills

·         Knowledge of the Hawaiian Islands

·         Knowledge of the Tours and Activities in Hawaii

·         Ability to grasp customer requirements and cater to individual needs

·         Love for interacting with people from different cultures

·         Ability to take initiative, work independently and multi-task in a fast-paced environment

·         Excellent verbal and written communication skills

·         Basic computer literacy

·         Experience using POS system Al Desk (Preferred, training provided)

·         Ability to speak, read and write in English fluently

·         Ability to speak, read and write in Japanese fluently (Preferred)

Status:  Casual (up to 20 hours per week) Must have weekend availability. Flexible with travel from Kihei to Lahaina.

Salary:  $16/hour + uncapped earning potential on commission

Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving more than 18 million AAA Members across 24 states.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify