About the role

Role and Responsibilities: -

Respond to customer inquiries via phone, email, or other communication channels.
Customer procurement and sales order execution; verify data on customers’ PO and proceed transaction into ERP System, then release on-line the Delivery order to warehouse for distribution by ensuring a fast stock turnover and a continued reduction of stock/working capital
Collaborate with internal teams to address customer needs.
Coordinate the operational staff at the Warehouse & Logistics function on supply chain management issues, maintains a service level agreement to assist Commercial and BU.
Maximizes customers’ satisfaction by taking immediate action or prevent/reduce complaints, and handle products/price-related questions and pass on to the commercial team. Salesforce system to be adopted.
Resolve customer complaints and escalate complex issues when necessary.
Maintain and update customer records in the system.
Follow up on customer requests and ensure timely resolution.
Coordinates with Planning & Purchasing and International Logistics Team to monitor all arrival shipments and meet customers’ requirements.
Meet service quality, productivity, and customer satisfaction targets.
Telemarketing Service: Interact with current customers by approach/soliciting their PO, or potential customers by answering product and service grounding questions, suggesting information about other products.
Closely coordinate and communicate customer action plans with Supply Chain & Operations team.
Meet service quality, productivity, and customer satisfaction targets.
Other duties assigned by supervisor.

Job Specification :-

Education : Bachelor’s Degree in any field

Experience : 3 years in Customer Service

Age : Open

Gender : Open

Others : SAP / Proficiency in Microsoft Office

- Good in English proficiency

- Interpersonal / Communication skills

- Ability to manage change

- Systematic & Analytical Thinking

- Problem Solving & Decision Making

- Customer Orientation

-Previous customer service experience is an advantage.

Brenntag TA Team

Aplyr's read

Brenntag leads the global chemical distribution market, employing specialists across diverse roles from safety to technical sales, ensuring comprehensive industry support.
Synthesized from recent postings & public sources

What's promising

•Brenntag is a global leader in chemical distribution, ensuring stability and growth opportunities.
•The company offers diverse roles, from technical project management to sales, catering to various professional interests.
•Brenntag invests in safety and environmental roles, highlighting a commitment to responsible operations.

What to watch

•The chemical industry can face regulatory challenges impacting operations and job stability.
•Brenntag's global operations may require frequent coordination across time zones, affecting work-life balance.
•Limited public information about employee satisfaction and company culture at Brenntag.

Why Brenntag

•Brenntag's extensive product range supports numerous industries, offering employees diverse project experiences.
•The company emphasizes safety and environmental responsibility, differentiating it in the chemical distribution sector.
•Brenntag's global presence allows for international career opportunities and professional growth.

Aplyr’s read is generated by AI from public sources. Was it useful?