Senior Manager, Implementation

Job Summary

The Implementation Senior Manager is responsible for leading the successful onboarding of Goosehead’s enterprise partners, serving as the primary point of contact throughout the implementation lifecycle. This role ensures initiatives are delivered on time, within scope, and aligned with partner objectives. The Implementation Senior Manager works cross-functionally with internal teams and external stakeholders to enable lead flow, drive conversion, mitigate risk, and establish a strong foundation for long-term partner success.

This position plays a pivotal role within a newly formed organization and is instrumental in shaping the future of Goosehead’s implementation function. In addition to executing strategic partner onboarding, the role will contribute to defining team standards, operational processes, and organizational structure for the implementation (GO) team, helping to build and scale a high-performing function.

Key Responsibilities

• Lead end-to-end customer implementations, from kickoff through go-live and transition to ongoing support

• Develop and manage implementation plans, timelines, and milestones

• Coordinate cross-functional teams including Product, Engineering, Integrations, Marketing, Support, and Partner and Agency Management

• Configure the onboarding plan to customer requirements and oversee data migration, integrations, and testing

• Proactively identify risks, manage issues, and drive resolution

• Communicate status, progress, and next steps clearly to customers and internal stakeholders

• Ensure customers are trained, enabled, and prepared to use the platform effectively at launch

• Capture feedback and implementation learnings to improve processes and documentation

Required Skills and Abilities

• 10+ years of experience in Implementation, Partnerships, or related roles
• Background in insurance, financial services, or similar industries
• Proven experience leading end-to-end implementations
• Strong stakeholder management and executive communication skills
• Ability to lead cross-functional teams and drive alignment
• Experience with integrations, data migration, and go-live execution
• Strong problem-solving and risk management capabilities

Benefits

• High-quality voluntary health, vision, disability, life, and dental insurance programs.

• 401K Matching Plan.

• Employee Stock Purchase Plan.

• Paid holidays, vacation, and sick leave.

• Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness.

• Financial Solution Program.

Equal Employment Opportunity

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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