Sr. Manager, Trust & Safety Operations - Temp

Confirmed live in the last 24 hours

Match Group

Dallas, Texas

On-site

Posted March 11, 2026

Job Description

The Trust and Safety Core Operations team is seeking a highly skilled and motivated Trust & Safety Operations Senior Manager (6-month parental leave coverage) to run Match Group’s Critical Safety Operations, including escalations, incidents, and cross-brand scaled abuse safety workflows like Child Safety, cross-brand appeals, and fraud detection and enforcement.

This role will manage a team of internal and vendor-based customer care and trust and safety specialists. Scope will be focused on delivering best-in-class operations and member experience. The ideal candidate has experience with general customer service or support functions, as well as detailed knowledge of trust and safety escalations and incidents. They are a jack-of-all-(operational)-trades, highly skilled at: building and continuously optimizing workflows without compromising quality; managing internal and external cross functional relationships; scaling knowledge and processes; leveraging data and metrics to proactively identify, understand, and solve complex problems; and maintains the ability to synthesize information into actionable insights suited for senior- and executive-level leadership. They also have a proven ability to translate complex technical and product requirements into actionable operational workflows—and to distill operational needs into clear, implementable product or engineering requirements.

Match Group is a leading provider of dating products and related services available globally. Our portfolio includes Tinder, Match, OkCupid, Hinge, PlentyOfFish, and others, each designed to help singles find a meaningful connection.

When it comes to dating, the connection starts online, but the real magic happens once you meet in real life. We think the same is true for creating the best platforms, so we work together IRL in the office three days a week.

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