About the role

Aplyr's Quick Take

This role is about managing a software support team focused on delivering high-quality service to healthcare professionals using Elekta's products. You'll oversee operations, handle escalated customer issues, and ensure the team is prepared for new technologies. It's a managerial position with a strong emphasis on process improvement and customer satisfaction.

Good fit

Ideal candidates have experience in software support management, preferably in a healthcare or technology setting. Strong leadership skills and a collaborative working style are essential, along with a passion for improving customer experiences.

Worth noting

The role emphasizes cross-functional collaboration and requires a proactive approach to identifying gaps in support. There may be a significant focus on compliance and regulatory standards, which could be a red flag for those looking for a more flexible environment.

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with Cancer.

At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.

What You’ll Do At Elekta:

In this role, you will lead and optimise software support operations across the region, ensuring a high standard of service delivery for our customers. You’ll be responsible for managing resources, driving team performance, and continuously enhancing processes to improve customer satisfaction. Working closely with global teams and product lifecycle functions, you will play a key role in ensuring readiness for new technologies while maintaining quality, compliance, and operational excellence.

Responsibilities:

Oversee escalation pathways and act as a senior point of contact for critical or complex customer issues
Ensure all customer contact channels (phone, portal, email) are appropriately staffed and optimised
Identify and escalate gaps in support capacity or capability to senior leadership
Support the successful rollout of new products, upgrades, and enhancements within the region
Drive effective knowledge transfer to ensure teams are equipped to support new technologies
Provide ongoing feedback to improve product serviceability and supportability
Analyse customer feedback and satisfaction data, driving targeted improvement initiatives
Foster cross-functional collaboration to support regional and organisational objectives
Monitor departmental budgets and highlight any variances or risks
Ensure adherence to business management systems, quality standards, and regulatory requirements
Maintain clear communication with regional stakeholders on key risks, issues, and activities
Lead, coach, and develop software support staff, including conducting regular performance reviews
Represent Software Support in internal and external forums, maintaining a professional presence
Promote Elekta’s brand, values, and strategic priorities in all activities

What You’ll Bring:

Bachelor’s Degree (clinical or business oriented) or equivalent knowledge acquired through business experience
Solid knowledge and experience of the medical devices industry
Strong knowledge/understanding of Elekta's product portfolio
Excellent communication skills, both written and verbal. Skilled speaker and representative in social contacts
Strong multi-tasker and experience covering a broader region (along with all the travel it requires)

What You’ll Get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
Up to 25 paid vacation days (plus bank holidays)
Holiday Purchase Scheme
Private Medical Insurance
Attractive Employer Pension Contribution Package
Cycle to work scheme
Life Assurance
Onsite subsidized restaurant, offering budget-friendly dining
Love electric (Electric vehicle salary sacrifice scheme)

Hiring process:

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button.

For questions, please contact the Talent Acquisition Partner responsible, jessica.banfield@elekta.com. We do not accept applications through e-mail.

We are an equal opportunity employer

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

Aplyr's read

Elekta is a leader in radiation therapy technology, attracting professionals dedicated to advancing cancer treatment and improving patient care through innovative solutions.
Synthesized from recent postings & public sources

What's promising

•Elekta's focus on cutting-edge cancer treatment technology offers growth opportunities in a vital healthcare sector.
•The company invests in UX and design, indicating a commitment to user-friendly medical solutions.
•Elekta's global presence provides diverse career opportunities across various regions and specialties.

What to watch

•The highly specialized nature of Elekta's products may limit opportunities for professionals outside medical technology.
•Navigating regulatory challenges in multiple countries can impact project timelines and innovation speed.
•Intense competition in the medical device industry requires constant innovation to maintain market position.

Why Elekta

•Elekta specializes in radiation therapy, making it a niche leader in cancer treatment technology.
•The company integrates software and hardware solutions, providing comprehensive cancer care systems.
•Elekta's commitment to patient outcomes drives its focus on innovative and effective treatment technologies.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Elekta

Elekta

elekta.com

View company

Elekta is a medical device company that specializes in software and equipment for radiation therapy, radiosurgery, and brachytherapy. The company aims to improve cancer care and enhance patient outcomes through innovative technology.